Onboarding Specialist

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November 21

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Digitail

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Healthcare Insurance • Software • Animal Care

Digitail is an all-in-one veterinary software designed to streamline the operations of veterinary practices, catering to both brick-and-mortar clinics and mobile veterinary services. The platform offers features such as health records management, online appointments, invoicing, stock management, and a pet parent app, all aimed at enhancing efficiency and improving pet care. With cloud-based capabilities, Digitail empowers veterinary professionals to optimize workflows, engage with clients, and deliver better patient care.

51 - 200 employees

Founded 2016

⚕️ Healthcare Insurance

📋 Description

• Ensure a seamless transition for clients onto our software platform. • Lead the onboarding and implementation process—working closely with clients to understand their needs, configure the software to their requirements, and provide training for successful adoption. • Conduct thorough discovery sessions to understand client workflows, data structures, and implementation needs. • Configure Digitail to match client specifications, creating customized solutions for their unique needs. • Train clients to effectively use and maximize the software's features. • Assist clients with data migration, ensuring accuracy and integrity throughout the process. • Troubleshoot technical issues during implementation, escalating to appropriate teams when needed. • Conduct regular check-ins with clients to ensure satisfaction and address any concerns. • Work with product management and engineering teams to relay client feedback and improve our product. • Partner with the CSM team to ensure smooth transitions between sales, onboarding, and ongoing success.

🎯 Requirements

• Proven experience in a similar role, preferably in SaaS or software implementation. • Excellent people skills—you build rapport and trust with clients naturally. • Strong problem-solving abilities to tackle implementation challenges head-on. • Proven ability to manage multiple client implementations independently. • Tech-savvy—you quickly adapt to new technologies and learn new systems. • Adaptable and thriving in a fast-paced environment with changing priorities. • Strong understanding of veterinary clinic operations and workflows. • Proficiency in configuring and implementing software solutions, preferably in the veterinary or healthcare industry.

🏖️ Benefits

• Competitive salary • Healthcare and pension contributions • Share options in the business