Implementation Engineer

🕒 June 30

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DigitalGenius

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2015

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

DigitalGenius is a company that provides AI-powered customer service solutions tailored for the ecommerce industry. Their platform features a combination of conversational and visual AI, enabling seamless integration with existing business processes to address customer queries rapidly and effectively. Designed to enhance customer experiences, DigitalGenius's AI automates key customer service tasks such as processing refunds, offering replacements, and notifying quality control teams about product defects. By leveraging generative AI, DigitalGenius delivers personalized and empathetic customer interactions. The platform aims to increase conversion rates and customer loyalty while reducing operational pressures on internal teams.

📋 Description

• Building and configuring automation flows within the DigitalGenius platform to deliver the client's first live use case. • Fine-tuning AI behaviour and logic based on real customer interactions and feedback during the implementation window. • Integrating DG's platform with third-party customer service tools (e.g. Dixa, Zendesk, Salesforce) via APIs and webhooks. • Collaborating with customers to understand their requirements and tailor our solutions to match their business needs. • Conducting training sessions and workshops to empower customers to utilize our solutions effectively. • Monitoring implementation progress and ensuring the timely delivery of projects. • Identifying and troubleshooting any technical issues that may arise during the implementation phase. • Continuously gathering feedback from customers to improve the implementation process and enhance our offerings.

🎯 Requirements

• 2+ years of experience in technical implementation or solutions engineering, preferably in a SaaS environment. • Strong understanding of APIs, JSON, webhooks and system integrations. • Coding experience in Node.js and Python. • Excellent problem-solving skills and the ability to troubleshoot technical issues effectively. • Exceptional communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences. • Proven experience in managing multiple projects simultaneously while meeting deadlines. • Preferred: Experience in the e-commerce or AI industry. • Preferred: Familiarity with customer service platforms and helpdesk systems.

🏖️ Benefits

• Fully remote with all-access to workspace of your choice • Competitive Salary & Equity Package • Generous Vacation Policy (25 Days) • Birthday Off (in addition to Vacation Policy) • Monthly Lifestyle Wallet