Account Manager - Remote

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February 12

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Dineline

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eCommerce • B2B • Food and Beverage

Dineline is an innovative restaurant marketing agency that specializes in helping full-service restaurant owners reach their local market, increase customer traffic, and grow their revenue. With expertise in digital advertising, including Google Ads, Facebook Ads, and Instagram Ads, Dineline provides tailored marketing solutions to meet the unique needs of each restaurant. By offering a comprehensive 'Done For You' program, they act as an outsourced Chief Marketing Officer, handling all aspects of marketing operations, allowing restaurant owners to focus on their business operations instead. With years of experience in the industry and numerous success stories, Dineline aims to unlock the full potential of restaurant businesses.

11 - 50 employees

Founded 2015

🛍️ eCommerce

🤝 B2B

📋 Description

• Responsible for managing different restaurant concepts and helping them strategize a digital marketing solution to help them grow their business. • Serve as the lead point of contact for all customer account management matters • Communicating with clients to understand their needs and explain product value • Collaborating with internal departments to facilitate client need fulfillment • Build and maintain strong, long-lasting client relationships • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors • Ensure standards of client success remain within integrity • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis • Responsible for working with the Onboarding team to ensure a clean pass off from onboarding to beginning services

🎯 Requirements

• Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role • Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel) • Excellent listening, negotiation and presentation abilities • Excellent sales and customer service skills • Excellent organizational skills and attention to detail • Excellent time management skills with a proven ability to meet deadlines • Strong verbal and written communication skills in English • Willingness to work during Pacific Standard Time hours (8am - 5pm PST daily)