Account Director, Client Strategy

Job not on LinkedIn

🕒 November 5

🇺🇸 United States – Remote

💵 $100k - $160k / year

⏰ Full Time

🔴 Lead

🧑‍💼 Account Executive

👻 Ghost score 21%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 8 days.
• Jobs at this company usually fill in 42 days.
• 71 open roles for a team of 28.

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Directive

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Directive is Oneonta NY's best web design and IT company, specializing in technology implementation and management for businesses. They offer a wide range of services including managed IT, outsourcing IT, cybersecurity, cloud hosting, web development, and IT services for nonprofit organizations. With a focus on proactive IT monitoring, cybersecurity training, and managed cloud hosting, Directive is dedicated to keeping systems up and running while maximizing productivity for small and medium organizations. Their services also include computer repair, web design, and compliance with laws like the NY SHIELD Act, providing comprehensive support for businesses' technology needs.

📋 Description

• Serve as the senior, day-to-day strategic lead for enterprise and high-growth clients • Own executive communication and long-term partnership value • Develop and execute renewal, upsell, and cross-sell strategies tied to NRR • Design integrated growth plans across Paid Media, SEO/Content, CRO, Creative, and RevOps • Own portfolio economics, forecasting, margin health, scope control, and renewal negotiations • Lead QBRs and translate performance data into business narratives connecting marketing execution to revenue impact • Partner with channel leads, project managers, and operations to align priorities and maintain delivery excellence • Identify client risks and mitigate issues before executive escalation • Mentor strategists, analysts, and project teams • Drive retention, expansion, renewal rate, and customer satisfaction across a portfolio of client relationships

🎯 Requirements

• 7–12 years of experience in agency or client services roles • Significant exposure to B2B SaaS or technology clients • Proven experience owning renewals, upsell, and cross-sell motions across a $2M+ portfolio • Strong fluency across Paid Media, SEO/Content, CRO, Creative, and RevOps • Experience partnering with VP-, CMO-, and CRO-level client stakeholders • Ability to connect marketing execution to business outcomes • Active learning of AI and automation for marketing and operations • Experience leading B2B tech or SaaS client accounts • Experience leading cross-channel client teams • Current US residence and eligibility to work in the US without sponsorship • Reliable internet access • Ability to remain stationary for extended periods and interpret written/verbal communication

🏖️ Benefits

• Medical, dental, vision plans, disability, and life insurance coverage for you and your family • 100% employer-paid plan for you and 50% employer contribution for dependents (US, CAD, MX) • Access to certified therapists through Spring Health • Headspace membership • Physical therapy through Omada • Thousands of Aaptiv virtual workouts • Complimentary One Medical membership for primary and virtual care • Unlimited PTO (2-week minimum) • Paid company holidays • Birthday off • End of Year Recharge (Closed December 24 - January 1) • Paid parental leave • Traditional and Roth 401(k) with a 3% company match • Annual bonus based on tenure • Annual company-wide retreat • Remote work from a home office • PC or Mac available

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