VP, Client Strategy

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November 13

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Directive

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Cybersecurity • IT • eCommerce

Directive is Oneonta NY's best web design and IT company, specializing in technology implementation and management for businesses. They offer a wide range of services including managed IT, outsourcing IT, cybersecurity, cloud hosting, web development, and IT services for nonprofit organizations. With a focus on proactive IT monitoring, cybersecurity training, and managed cloud hosting, Directive is dedicated to keeping systems up and running while maximizing productivity for small and medium organizations. Their services also include computer repair, web design, and compliance with laws like the NY SHIELD Act, providing comprehensive support for businesses' technology needs.

11 - 50 employees

🔒 Cybersecurity

🛍️ eCommerce

📋 Description

• Lead the Client Strategy Organization: Oversee a high-performing team of Account Directors and Strategists accountable for growth, retention, and client satisfaction across enterprise portfolios. • Drive Executive-Level Relationships: Serve as the strategic partner and trusted advisor to C-suite clients, connecting marketing performance to business impact. • Own Retention & Growth Strategy: Develop and operationalize NRR-based frameworks that balance retention, upsell, and cross-sell performance across all accounts. • P&L Ownership: Manage account economics across the division, including forecasting accuracy, margin health, renewal negotiations, and profitability optimization. • Cross-Functional Leadership: Partner with Channel VPs (Paid, SEO/Content, CRO, Performance Creative, and RevOps) to align priorities, execution, and client outcomes. • Operational Excellence: Build repeatable processes for QBRs, forecasting, risk reviews, and expansion roadmaps that scale across all service lines. • Team Development: Recruit, coach, and inspire senior client leaders to elevate their commercial and strategic acumen. • Executive Reporting: Partner with Finance and Operations to forecast growth, report on NRR trends, and surface actionable insights for the leadership team. • Strategic Enablement: Define the “Directive Way” for Client Strategy — codifying frameworks for retention, whitespace planning, and client experience excellence.

🎯 Requirements

• 10–15 years of experience in client leadership or account strategy roles at performance marketing agencies or B2B SaaS-focused consultancies. • Proven success leading multi-channel client teams, owning retention, expansion, and P&L across enterprise portfolios ($5M+). • Demonstrated ability to design and operationalize client success frameworks (renewals, forecasting, NRR tracking). • Background working with CMO, CRO, and VP-level clients in high-growth SaaS or technology environments.

🏖️ Benefits

• 🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle • Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents (US, CAD, MX) • 🧠 **Mental** - Access to certified therapists through **Spring Health**, membership to **Headspace** • 💪 **Physical **- Physical therapy through **Omada, **thousands of **Aaptiv** virtual workouts**, **complimentary **One Medical** membership for primary and virtual care • 🛫 T**ime Off** - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave • 💰 **Financial** - Traditional and Roth 401(k) with a 3% company match • 🌟 **Bonus** - Annual bonus based on tenure, which scales in total amount over time • 🌴 **Annual Company-wide Retreat**