Product Support Specialist

Job not on LinkedIn

🕒 5 days ago

🇺🇸 United States – Remote

💵 $80k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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DISHER

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2000

🚘 Automotive

💼 Consulting

Automotive • Consulting • Engineering

DISHER is a solutions-focused company with over 20 years of experience in making a positive difference through engineering and product development. They offer a range of services including electronics, manufacturing technology, business consulting, and talent solutions with a human-centered and innovative approach. DISHER specializes in solving complex problems with cross-functional teamwork, providing top engineering and technical talent to advance projects. They serve various industries such as Medical, AgTech, and IoT, and are committed to community investment and creating a thriving workplace culture.

📋 Description

• Differentiate, analyze, and troubleshoot user training issues, configuration problems, data quality issues, product defects, and enhancement requests • Classify support issues by severity and business impact • Escalate confirmed defects and performance issues to Engineering or Product • Reproduce reported issues in a test environment and document findings • Keep customers informed throughout issue resolution, set expectations, and confirm successful resolution • Create and refine the support knowledge base for self-service issue resolution • Collaborate with Product to improve the platform based on user feedback • Define and refine support processes, ticket taxonomy, and SLAs post-launch • Track support trends, response quality, resolution drivers, and recurring issue patterns • Support onboarding for new enterprise accounts alongside Customer Support • Serve as a bridge between customers, Product, Engineering, and Customer Care for a software product launching in early 2027

🎯 Requirements

• At least 2 years in a customer-facing support, customer success, or account support role, ideally for a B2B SaaS product • Experience using CRM/ticketing platforms such as Freshdesk, HubSpot, or Salesforce • Ability to interpret dashboards, reports, and operational data • Experience supporting enterprise customers • Excellent written and verbal communication; ability to explain technical concepts to non-technical users • Ability to ask effective follow-up questions to diagnose issues • Ability to thrive in a fast-paced, evolving product environment • Ability to work independently and be self-directed • Bachelor's degree in Business or related field • Must have the current and continuing right to work in the United States of America without restrictions or expirations • Familiarity with service logistics, supply chain, or field service operations • Basic SQL or data analysis skills • Experience building or maintaining a knowledge base or self-service support content • Prior experience supporting a data or analytics product

🏖️ Benefits

• Supportive, collaborative environment • Opportunity for initiative and professional growth • Opportunity to build processes and a scalable support operation from the ground floor