dLocal
Fintech • eCommerce
dLocal is a payment solutions platform that connects global merchants with consumers in emerging markets. The company offers a variety of services including payins, payouts, and real-time fraud management to enhance payment processes for businesses. As a Nasdaq-listed company, dLocal supports transactions in over 40 countries, enabling local payment methods and currencies for billions of emerging market consumers. dLocal’s platform simplifies cross-border payments, providing a comprehensive solution for eCommerce, shared economy, digital media, financial services, and more, with an emphasis on high-growth markets such as Africa, Asia, and Latin America.
201 - 500 employees
Founded 2016
💳 Fintech
🛍️ eCommerce
💰 $150M Venture Round on 2021-04
Delivery Insights & Knowledge Manager
October 28
🗣️🇪🇸 Spanish Required
dLocal
Fintech • eCommerce
dLocal is a payment solutions platform that connects global merchants with consumers in emerging markets. The company offers a variety of services including payins, payouts, and real-time fraud management to enhance payment processes for businesses. As a Nasdaq-listed company, dLocal supports transactions in over 40 countries, enabling local payment methods and currencies for billions of emerging market consumers. dLocal’s platform simplifies cross-border payments, providing a comprehensive solution for eCommerce, shared economy, digital media, financial services, and more, with an emphasis on high-growth markets such as Africa, Asia, and Latin America.
201 - 500 employees
Founded 2016
💳 Fintech
🛍️ eCommerce
💰 $150M Venture Round on 2021-04
📋 Description
• Own Delivery KPIs, dashboards, and reporting cadence (QBR/MBR). • Define data lineage across HubSpot, Jira, and BI, ensuring consistent definitions and trusted metrics. • Lead quality control: process adherence audits, artifact reviews (e.g., Go‑Live packs), sampling plans, and CAPA tracking in Jira. • Publish audit outcomes and follow-ups. • Own MPAD as the single source of truth for deals: define schema, validation rules, completeness/accuracy monitoring. • Integrate HubSpot deal data and Jira delivery milestones, with automated hygiene reports. • Build and manage the Delivery knowledge base in Guru: information architecture, taxonomy, authoring standards, lifecycle (draft/review/approve/retire), and usage analytics. • Ensure links to HubSpot playbooks and Jira runbooks. • Analyze triage performance (precision, recall, false positives) and thresholds; provide rule refinements and operational recommendations using HubSpot deal attributes and Jira signals. • Publish a monthly Delivery transparency pack (trends, risks, actions), grounded in HubSpot/Jira telemetry and MPAD quality metrics. • Apply PM skills to run analytics and quality initiatives: roadmap, stakeholder updates, risk tracking, and cross-team execution.
🎯 Requirements
• 6–8+ years in analytics/quality/operations PMO with hands-on BI/reporting; experience building KPI catalogs and executive-ready dashboards. • Strong data modeling and instrumentation across HubSpot and Jira; familiarity with syncing properties/fields, pipelines, issue types, and data contracts to BI. • Experience running quality programs (adherence audits, checklists, sampling, CAPA) and measuring outcomes. • Comfort managing CAPAs in Jira. • Knowledge management expertise: taxonomy/IA, content lifecycle, adoption metrics; Guru or similar KM platforms. • PM skills: scoping data/quality projects, managing stakeholders, RAID, and on-time delivery. • Proficiency with BI tools and spreadsheets; clear communicator who influences decisions with data.
🏖️ Benefits
• Remote work: work from anywhere or one of our offices around the globe!* • Flexibility: we have flexible schedules and we are driven by performance. • Fintech industry: work in a dynamic and ever-evolving environment, with plenty to build and boost your creativity. • Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded. • Learning & development: get access to a Premium Coursera subscription. • Language classes: we provide free English, Spanish, or Portuguese classes. • Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections! • dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
Apply Now