Senior Incident and Resilience Manager

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🕒 June 6

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DNA Payments Group

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2018

💳 Fintech

🛍️ eCommerce

💰 Venture Round on 2021-06

Fintech • eCommerce

DNA Payments Group is a company specializing in providing comprehensive payment solutions for businesses. They offer a wide array of payment services including card machines, mobile and portable payment terminals, online payments, and ePOS systems. Their solutions are designed to offer flexibility and security, supporting major payment methods such as Apple Pay and PayPal. DNA Payments caters to various sectors including hospitality, eCommerce, and food & beverage, offering solutions for in-store, online, and on-the-go transactions. Their Merchant Portal enables businesses to manage payments with real-time insights and custom branding options. DNA Payments pride themselves on quick onboarding and minimal documentation requirements, ensuring a seamless experience for their over 65,000 customers. The company is authorized by the Financial Conduct Authority in the UK and processes substantial payment volumes monthly, positioning itself as a leader in the payment solutions industry.

📋 Description

• Own, develop, and continuously evolve a robust and effective incident management framework across the organisation • Leading incident response across the business, coordinating internal teams and third-party providers to restore service quickly • Establishing strong, consistent communication practices and acting as a central point of control during incidents • Support the maintenance and evolution of operational resilience capabilities, including disaster recovery and business continuity governance • Reporting to senior leadership, including ExCo and Board, on incident performance, resilience posture, and emerging risks • Drive post incident oversight, ensuring root cause analysis is completed to a high standard • Building and maintaining strong relationships with Optomany’s outsource customers, third-party providers and partners

🎯 Requirements

• 7+ years experience leading incident management or major incident response within a mission-critical, always-on environment • A sound understanding of Regulatory Outsource Landscape preferred. • Bachelor’s degree in IT, Computer Science, Business, or related field (or equivalent practical experience) • Proven experience operating within payments ecosystems, with strong exposure to issuer/acquirer interactions and transaction lifecycles • Strong understanding of ITIL practices (Incident, Problem, and Change Management) • Strong technical understanding of: o Distributed systems, APIs, and cloud-based platforms o Monitoring, alerting, and observability tooling • Familiarity with industry-standard tooling (e.g. ServiceNow, PagerDuty, Opsgenie, Jira Service Management, Splunk) • Multi-Lingual (German) is a preference but not essential.

🏖️ Benefits

• Flexible working hours • Professional development opportunities