Manager, SRE Engage

Job not on LinkedIn

October 11

🌽 Illinois – Remote

Although this job is listed in Illinois, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

⛑ DevOps & Site Reliability Engineer (SRE)

🦅 H1B Visa Sponsor

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Docusign

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eCommerce • Finance • SaaS

Docusign is a leading provider of electronic signature technology and Intelligent Agreement Management (IAM), enabling organizations to create, manage, and secure agreements digitally. It simplifies contract lifecycle management, automates document processes, and facilitates customer experiences by transforming agreement data into actionable insights. With a trusted platform used by millions worldwide, Docusign helps businesses reduce risk, save time, and improve efficiency in various sectors, including financial services, insurance, real estate, and government.

5001 - 10000 employees

Founded 2003

🛍️ eCommerce

💸 Finance

☁️ SaaS

📋 Description

• Lead, mentor, and grow a team of high-performing Site Reliability Engineers • Foster a collaborative and supportive team environment, promoting continuous learning and professional development • Conduct regular one-on-one meetings, performance reviews, and provide constructive feedback • Recruit, onboard, and retain top SRE talent • Drive the implementation and continuous improvement of SRE principles and practices, including SLIs, SLOs, error budgets, and post-mortems • Oversee the design, development, and maintenance of robust, scalable, and highly available infrastructure and applications • Implement and optimize monitoring, alerting, and logging solutions to ensure proactive identification and resolution of issues • Participate in incident response, root cause analysis, and problem resolution processes, ensuring effective communication and remediation • Maintain and operate disaster recovery plans and strategies • Reduce operational toil through automation and tooling development • Participate in an on-call rotation every 4 weeks • Collaborate closely with development, product, and other engineering teams to integrate reliability into the entire software development lifecycle • Influence architectural decisions to ensure systems are built with reliability, scalability, and maintainability in mind • Define and track key reliability metrics and report on the overall health and performance of our systems • Contribute to the long-term technical vision and strategy for the SRE function

🎯 Requirements

• Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience • 5+ years of experience in Site Reliability Engineering, DevOps, or a similar role • 5+ years of experience in a leadership or management position, leading SRE or infrastructure teams • Experience with large-scale distributed systems and cloud platforms (e.g., AWS, Azure, GCP) • Experience with SRE principles, methodologies, and tools • Experience in at least one scripting or programming language (e.g., Python, Go, Java, Ruby) • Experience with infrastructure as code (e.g., Terraform, CloudFormation, Ansible) • Experience with networking, operating systems (Linux/Unix), and database technologies

🏖️ Benefits

• Competitive salary • Flexible working hours • Professional development budget • Home office setup allowance • Global team events