Fleet Engineer

September 9

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Dropbox

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Cloud Storage • Enterprise • Productivity

Dropbox is a cloud-based service that provides tools for storing, sharing, and accessing files across devices. It offers features such as document sharing, video review, automatic backups, and AI-driven scheduling. Dropbox also provides solutions for different sectors like teams, sales, marketing, and education, and industries including construction, media, technology, and manufacturing. With a focus on security, Dropbox ensures files are encrypted and protected against tampering. It offers integrations with various productivity tools and is trusted by major companies for efficient file management and collaboration.

1001 - 5000 employees

Founded 2007

🏢 Enterprise

⚡ Productivity

📋 Description

• Manage and maintain the endpoint fleet across Windows (Intune), macOS (Jamf), and ChromeOS (Google Admin), including policies, profiles, configurations, and integrations. • Monitor device health, performance, and compliance; identify issues and implement optimizations to ensure security, reliability, and scalability. • Provide technical support and training to IT Support and end-users on endpoint tools, workflows, and self-service capabilities. • Develop and maintain user documentation and runbooks for onboarding, device setup, and self-service processes. • Design, implement, and maintain onboarding workflows, automations, and self-service portals to streamline device provisioning and improve employee experience. • Evaluate, configure, and manage integrations between endpoint platforms, identity systems, and security tools to extend functionality and enforce Zero Trust. • Implement and maintain endpoint security best practices (patching, encryption, conditional access) to protect company data and ensure compliance with SOC2 / ISO 27001. • Partner closely with cross-functional stakeholders (Security, Identity, CorpInfra, IT Support) to understand requirements and deliver effective solutions. • Maintain accurate and up-to-date documentation of device configurations, policies, and processes. • Stay current with the latest trends in endpoint management and Zero Trust, proactively identifying opportunities for improvement and modernization. • Participate in occasional on-call rotations to address bugs, outages, or other operational issues.

🎯 Requirements

• 5+ years of experience as an Endpoint / Fleet Engineer managing Windows, macOS, and ChromeOS devices at scale. • Strong hands-on knowledge of Intune, Jamf Pro, and Google Admin (or equivalent endpoint management platforms). • Experience with scripting and automation (e.g., PowerShell, Bash, Python) to streamline device management and reduce manual tasks. • Solid understanding of endpoint security practices including patch management, disk encryption, and conditional access. • Familiarity with Zero Trust principles and how they apply to device and identity management. • Excellent problem-solving and troubleshooting skills with the ability to analyze complex endpoint issues. • Ability to work independently and cross-functionally, with clear communication to both technical and non-technical stakeholders. • Strong documentation skills, with experience maintaining knowledge bases, SOPs, and onboarding guides. • Experience supporting enterprise-scale fleets (1,000+ endpoints). • Familiarity with compliance frameworks such as SOC 2, ISO 27001, or equivalent. • Exposure to modern endpoint security tools (e.g., CrowdStrike, Zscaler, BeyondCorp). • Knowledge of device lifecycle management best practices (procurement, provisioning, refresh, and decommissioning). • Experience designing self-service workflows or portals for employees. • Relevant certifications in endpoint management, security, or operating systems (e.g., Microsoft, Jamf, CompTIA Security+). • Experience working in agile IT or engineering environments with a focus on continuous improvement.