Senior Technical Account Manager

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Dropzone AI

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2023

🤖 Artificial Intelligence

Artificial Intelligence

Dropzone AI is an organization whose name indicates an artificial intelligence focus. The supplied material contains only website/CSS code and layout variables (styling and theme definitions) and does not include product, service, customer, or company details. Because no explicit business information is present, I cannot reliably state what Dropzone AI builds or who its customers are; however, based solely on the company name, it is reasonable to classify it as operating in artificial intelligence. No other industries can be confidently inferred from the provided text.

📋 Description

• Serve as a trusted technical advisor for customers using Dropzone, especially security analysts and SOC teams. • Walk customers through integrations, ensuring successful deployment using our documentation and best practices. • Analyze and explain alerts generated by Dropzone, helping customers understand and tune the system effectively. • Use SQL to extract and analyze customer data for troubleshooting or usage insights. • Partner with engineering to escalate and resolve technical issues as needed. • Manage a book of customer accounts, acting as their primary technical point of contact. • Organize and run regular check-ins, including setting agendas and documenting action items. • Handle customer support requests with urgency and empathy, ensuring timely follow-up and resolution. • Draft clear, professional communications including status updates, technical explanations, and customer review emails. • Maintain meticulous records in internal systems to track issues, feature requests, and customer feedback. • Collaborate with the Head of Customer Success to provide technical insights that inform renewal conversations or business reviews. • Contribute to improving documentation and knowledge bases to help customers self-serve. • Advocate internally for customer needs, identifying patterns and opportunities for product improvement. • Assist with customer enablement, including creating technical guides, FAQs, or training materials.

🎯 Requirements

• 2-5 years of experience in a customer-facing technical role (Technical Account Manager, Security Analyst, Solutions Engineer, Customer Success Engineer, etc.) ideally in cybersecurity or enterprise software. • Strong understanding of the Security Operations Center (SOC) environment, tools, and workflows. • Comfortable explaining and troubleshooting: • SIEM and SOAR integrations • Security alert workflows and incident investigation processes • Technical proficiency in: • Writing SQL queries to extract and analyze data • Experience working with APIs or integration tools • Excellent organizational skills, able to juggle multiple accounts and tasks without dropping details. • Superb communication skills: • Able to translate technical concepts for varied audiences • Professional, clear writing for customer emails, documentation, and internal notes • Comfortable working in a startup environment: adaptable, proactive, and eager to build new processes.

🏖️ Benefits

• optional private dental & medical coverages for employees and dependents • pension with employer contribution • generous holiday leave • significant above market new hire equity grants