Simulation Developer – Instructional Designer, Bilingual Preferred

🕒 January 10

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🖥 Software Engineer

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DSI

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1984

🤝 B2B

📡 Telecommunications

🏢 Enterprise

B2B • Telecommunications • Enterprise

DSI is a company specializing in providing customized business solutions and sales enablement services for over 40 years. They offer a range of services including call center services, engineering and lab support, event management, marketing services, national field sales, training, warehousing, and logistics. DSI partners with major telecom companies and retailers, offering solutions tailored to entertainment distribution and communications. Their SARA Plus platform provides a comprehensive application for businesses to handle order entry and reporting, enhancing efficiency. DSI’s engineering and hardware lab in Dallas is pivotal in bringing cutting-edge technology to the market.

📋 Description

• - Design simulations using tools like Articulate Storyline and Rise • - Build training that matches real call flows, tools, and customer issues • - Work with stakeholders to fix gaps and improve performance • - Use feedback and data to refine your content • - Help roll out new training in our Learning Management System (LMS) and support users when needed

🎯 Requirements

• - 2+ years in instructional design or call center training • - Spanish/English bilingual is a strong plus • - Strong skills in simulation tools (Articulate, Captivate, etc.) • - Comfortable working with LMS platforms (SCORM/xAPI experience is a plus) • - Strong communicator who can break down complex processes • - Able to travel 30–50% and work independently

🏖️ Benefits

• - Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period! • - 401k Plan with employer matching • - Paid vacation, personal/sick days, and bereavement time • - Employee Profit Sharing Program • - 50% AT&T wireless discount • - Paid training • - Advancement opportunities, we prefer to promote from within!