Senior Customer Relationship Manager

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

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Dun & Bradstreet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1841

💼 Consulting

📣 Marketing

💸 Finance

Consulting • Marketing • Finance

Dun & Bradstreet is a global provider of business decisioning data and analytics. They offer comprehensive information on businesses, providing insights and intelligence to facilitate commercial credit decisions, B2B marketing, and supply chain management. Their services are designed to help companies make informed decisions by offering a vast database of commercial data from around the world. Dun & Bradstreet is widely recognized for its Data Universal Numbering System (DUNS number), which is used to identify businesses globally.

📋 Description

• Shape the Future with Dun & Bradstreet • The Customer Relationship team is accountable for retaining existing business and driving sales growth through client adoption of Company products and services. Clients include media agencies, platforms, direct brands, and other AdTech vendors. • They specialize in using deep industry, business processes and product expertise to increase product adoption and utilization. Post-sale client point of contact accountable for value driven engagements across the customer retention lifecycle resulting in client renewals. May handle escalations and coordinate across other functional areas of the Company.

🎯 Requirements

• Minimum of eight (8) years in a post-sale client management experience leading a portfolio of high touch enterprise and/or strategic accounts • Proven experience in digital advertising, audience data, AdTech, or media sales. • Executive relationship mastery, with the ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders. • Strong strategic thinking and planning. Ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways. • High‑level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth. • Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives. • Advanced communication and negotiation skills, delivering clear, persuasive recommendations and navigating high‑stakes conversations with confidence. • Analytical and insights‑driven thinking, using data and client feedback to shape strategic recommendations and influence product roadmap decisions. • Leadership and mentoring capability, fostering skill development, elevating team standards, and modeling best‑in‑class account management practices. • Cross‑functional collaboration, aligning Sales, Product, and operational teams to execute cohesive strategies and support complex client needs. • Proficiency in Microsoft Office Suite skills. • Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success. • Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs. • Where applicable, fluency in English and languages relevant to the working market.

🏖️ Benefits

• All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com. • Notice to Applicants: Please be advised that this job posting page is hosted and powered by Lever, a subsidiary of Employ Inc. Your use of this page is subject to Employ's Privacy Notice and Cookie Policy, which governs the processing of visitor data on this platform. • #LI-DNI