Technical Support Engineer

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DysrupIT

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Enterprise • SaaS • Cybersecurity

DysrupIT is a global cloud services and IT solutions firm that helps organizations adopt cloud technologies and transition to as-a-Service business models. The company provides enterprise cloud, managed services, application engineering, cybersecurity, and data analytics & information management, serving SMBs through multinational enterprises with Microsoft and other cloud platforms. DysrupIT also emphasizes community impact, talent development, and long-term partnerships to deliver secure, scalable, and business-aligned technology outcomes.

51 - 200 employees

Founded 2016

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

📋 Description

• Manage and resolve customer inquiries in a timely and effective manner • Provide support to customers by troubleshooting technical issues and communicating escalations to our engineering teams • Explain usage and costs to customers, working closely with our finance team to address billing inquiries • Design runbooks to improve coverage and effectiveness of our internal AI agents • Identify areas of improvement for customer experience and share suggestions with our product team • Enhance our product literature by creating knowledge articles and improving our documentation

🎯 Requirements

• Strong technical acumen with the ability to understand and explain APIs, cloud • infrastructure, data pipelines, and enterprise software integrations. • Ability to communicate complex technical concepts to both technical and non-technical audiences. • Proficiency in one or more popular programming languages (Python, JavaScript). • Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions. • Preference for experience working with cloud providers (AWS, GCP, Azure)