CIP Customer Service Representative – Spanish Bilingual

Job not on LinkedIn

🕒 5 days ago

⛷️ Utah – Remote

⛷️ Utah – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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eCallogy

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

eCallogy is a company that specializes in customer service solutions through a sophisticated contact center ecosystem. Founded in 2000, eCallogy brings together over 70 years of expertise in contact center, e-commerce, and IT fields to streamline and enhance customer support experiences. The company focuses on automating applications and providing multiple support channels including email, chat, and phone, while also specializing in government programs. Their goal is to create ideal conditions for growth by fostering authentic customer relationships and driving organizational expansion.

📋 Description

• Answer inbound calls from Colorado residents about the Colorado LEAP program or Crisis Intervention Program • Provide accurate information about the LEAP and CIP programs and explain how to navigate them • Determine no-heat emergencies for potential CIP clients • Dispatch furnace repair contractors as needed • Use systems, knowledge bases, telephone, email, and web browsers to respond to inquiries and perform duties • Handle callers with respect and compassion • Be present in Microsoft Teams during working hours and promptly respond to requests • Communicate through Microsoft Teams while taking calls

🎯 Requirements

• Must be fluent in Spanish and English • Excellent interpersonal skills • Ability to organize simultaneous tasks • Minimum typing speed of 30 WPM • Proven ability to work as a member of a team • Windows PC required; Apple/Mac, tablets, smart devices, Chromebook, and Android systems are not compatible • Windows 10 or newer • PC with 16GB of RAM • Hard-wired broadband internet via DSL, cable, or fiber optic connection • Private work-at-home environment free from interruption and distraction • USB headset • Webcam for internal team meetings • Availability for Monday–Friday schedules • Applicants must not reside in the listed excluded states • International applicants are not accepted

🏖️ Benefits

• Work from home position • Seasonal employment for 5–6 months • Off on federal and some state holidays • Two separate monitors highly recommended