Vice President, Client Delivery

November 21

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Egen

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Artificial Intelligence • Healthcare • Public Sector

Egen is a company that specializes in engineering innovative solutions using platforms, data, and generative AI. They focus on harnessing the potential of data to empower organizations and individuals, providing services across various sectors including communications, healthcare, and public sector solutions. Their customizable platforms address critical challenges in urban management, customer engagement, clinical care, and operational excellence, aiming to drive impactful outcomes for clients.

501 - 1000 employees

Founded 2000

🤖 Artificial Intelligence

📋 Description

• Serve as the trusted advisor and advocate for our clients, embedding yourself within their organization to align on both personal and business objectives. • Champion a product mindset and set the gold standard for project delivery, ensuring every engagement is executed flawlessly from initiation to closure. • Manage, mentor, and develop a high-performing team of Service Delivery Leads and Project Managers, ensuring they are set up for success and driving continuous improvement.

🎯 Requirements

• 10+ years of progressive consulting leadership, managing complex project portfolios and large-scale programs. • Proven ability to build C-level trust and act as a strategic advisor, driving account renewal and expansion. • Success in mentoring and scaling high-performing, geographically dispersed delivery teams (SDLs/PMs). • Direct experience managing project and portfolio P&L, budgeting, forecasting, and driving organic growth and profitability. • Deep expertise in Agile (Scrum, Kanban) and hybrid/traditional methods; capable of strategic coaching and implementation. • Expert ability to draft, negotiate, and finalize SOWs, MSAs, financial models, and resource plans during presales. • Strong knowledge of PMO functions, risk management, quality assurance, and project tracking tools (e.g., Jira). • Strong conceptual understanding of modern technologies relevant to the business (e.g., Cloud, Data Analytics, SDLC). • Ability to align service delivery with client's long-term goals; anticipating market and business trends. • Exceptional skills in conflict resolution, negotiation, and building consensus across all stakeholder levels. • Proven ability to coach clients through organizational change, process adoption, and execution improvements. • Demonstrated history of identifying and implementing new tools, processes, and offerings to drive efficiency and value. • Willingness to travel up to 50% and potentially timeshift to accommodate project needs is required.

🏖️ Benefits

• Comprehensive Health Insurance • Paid Leave (Vacation/PTO) • Paid Holidays • Sick Leave • Parental Leave • Bereavement Leave • 401 (k) Employer Match • Employee Referral Bonuses