3rd Line Engineer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Ekco

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🤝 B2B

🏢 Enterprise

🔒 Cybersecurity

💰 $23.5M Venture Round - Ekco on 2021-08

B2B • Enterprise • Cybersecurity

Ekco is an international IT services and managed-services company that provides cloud engineering, network and endpoint management, disaster recovery, security operations, and service delivery to enterprise clients. The company operates across multiple countries and hires for roles in cloud, security, DevOps, service desk, and technical delivery, indicating a focus on business-to-business IT solutions and operational support for large organizations.

📋 Description

• As a 3rd Line Engineer on the 24x7 Service Desk, you will be the subject matter expert of our Service Desk team. • Responsible for designing, implementing and supporting advanced solutions across our support technologies. • Acts as the final escalation point for complex issues, drives automation and governance. • Contributes to strategic initiatives that enhance our support services and customer experience. • This is a shift-based position, with a 4-days on, 4-days off pattern and a requirement to work either days or nights, including bank/public holidays.

🎯 Requirements

• 5+ years of experience in remotely supporting our technologies • Microsoft 365 administration and licensing • Microsoft AVD & Remote Desktop • Microsoft Active Directory & Entra ID • Microsoft Exchange & Exchange Online • Microsoft Intune & Group Policy • Microsoft SharePoint and OneDrive • Microsoft Teams • End-user Devices and Desktops • On-Premise Networking • VMware • Customer centric with great people skills • Proactive and positive approach to problem solving and client interaction • Experience with PowerShell • Experience with ITSM and remote support tools • MD-102 or MS-700 or SC-300 or similar certification • Experience of virtualised Microsoft environments (Desirable) • ITIL Foundations certification (Desirable) • MS-102 certification (Desirable)

🏖️ Benefits

• 25 days annual leave + public holidays • Birthday Leave: One extra day off to celebrate • Company Pension Scheme • Employee Assistance Programme (EAP) for wellbeing support • EkcOlympics: Global team activity challenges • Unlimited access to Pluralsight for continuous development • Real opportunities to grow, including international progression