Depot Fleet EV Charging Engineer

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🇬🇧 United Kingdom – Remote

💵 £55k - £58k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷🏻‍♀️ Engineer

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Pod Point

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

⚡ Energy

🚗 Transport

☁️ SaaS

Energy • Transport • SaaS

Pod Point is one of the earliest providers of electric vehicle charging in the UK, established in 2009. The company believes that owning and driving an electric vehicle (EV) should be easy and accessible for everyone. Pod Point focuses on making electric car ownership convenient, while also committing to reducing carbon emissions and creating a sustainable future. The team is known for its collaborative and supportive culture, driven by values such as innovation, integrity, and community engagement.

📋 Description

• Deliver Tier 2 Technical Support - you’ll resolve complex incidents, service requests, and problems, identifying trends and driving improvements across the estate • Monitor and Respond to System Alerts - you’ll proactively monitor multiple platforms to detect emerging issues, bottlenecks, and risks, taking swift action to prevent disruption • Own Customer Escalations - you’ll take full ownership of escalations through to resolution, ensuring customer expectations are exceeded at every stage • Collaborate Across Teams - you’ll work closely with Tier 3 software teams to identify bugs, and partner with third-party vendors and OEMs during major incidents and new service implementations • Manage OEM Escalations - you’ll drive complex issues through to resolution with charger manufacturers and external partners • Support Commissioning and Change Activity - you’ll contribute to onboarding new sites and complete out-of-hours activities, including upgrades, maintenance, and testing • Document and Enable Others - you’ll produce and maintain technical documentation, processes, and training materials, enabling Tier 1 teams to deliver effectively • Maintain Service Excellence - you’ll ensure KPIs, SLAs, and OLAs are consistently met, while upholding EO’s values, ethics, and customer-first approach • Drive Continuous Improvement - you’ll identify recurring issues, trends, and opportunities across the estate, using data and insights to drive improvements in system performance, stability, and customer experience. • On Call Service Contribution - As part of a 24x7x365 support model, you will contribute to on call engineering coverage. On call engineers provide significant advantages where equipment uptime and operational continuity are critical. This Covers: • Technical Support & Maintenance - respond promptly to faults and breakdowns • Customer Interaction - communicate clearly with clients, providing real time updates • Documentation & Reporting - record incidents, repairs and parts used • Compliance & Safety - follow safety protocols, industry regulations and PPE requirements • Availability & Readiness - maintain operational readiness when on the on call rota.

🎯 Requirements

• Hands-on EV Charging Expertise - Strong experience troubleshooting AC and DC charging infrastructure, with a deep understanding of EV ecosystems • OCPP Knowledge - Solid understanding of OCPP protocols, with the ability to analyse and interpret protocol messages • End-to-End Technical Understanding - Experience across full charging solutions including chargers, hubs, routers, and onsite networking, including data and message flows • OEM and Hardware Troubleshooting - Proven ability to use OEM tools and manuals to configure, manage, and resolve device issues • Networking Capability - Strong skills in configuring, managing, and troubleshooting local networks, routers, and load management systems • Electrical Qualifications - Qualified electrician, with knowledge of single and three-phase systems, voltage levels, and earthing setups across UK, EU, and US standards • Technical Support Experience - At least 3 years’ experience in technical support or managed services within EV, energy, or similar technical environments • Customer-Focused Mindset - Experience working in customer support environments, with excellent communication skills and a confident telephone manner • Problem Solving and Ownership - Strong analytical skills, with the ability to prioritise effectively and drive issues through to resolution • Health and Safety Awareness - Good understanding of health, safety, and environmental legislation, with the ability to promote safe working practices.

🏖️ Benefits

• Access for you and up to 5 family/friends to the 'UnMind' wellbeing platform • Podpoint Charger • Discounted energy tariff (Pod Power or EDF Employee Programme) • Flexible hybrid working model • Work abroad for up to 20 days per year • Family & friend discount scheme • 25 days holiday (plus Bank Holidays) • Very generous parental and family leave • Pension scheme with a 4.5% matched contribution • Eyecare scheme • Life insurance covering up to 4x your annual salary • Virtual GP provided by HealthHero • Employee Assistance Program • Free Mortgage Advice • Discounted Gym Memberships • Cycle2Work Scheme