Customer Care Consultant

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ELEMIS

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

💄 Beauty

🧘 Wellness

🛒 Retail

Beauty • Wellness • Retail

ELEMIS is a UK-based high-performance skincare and spa brand rooted in aromatherapy and professional spa treatments. The company markets clinically-tested Pro-Collagen and other skincare and bodycare ranges, sells direct-to-consumer online (including subscriptions) and through retail and spa partners, and operates its product development in an Innovation Hub in London with manufacturing in England. ELEMIS emphasizes sensorial experiences, skin wellness, sustainability (claims B-Corp status in the site copy), free gifts/promotions and has a strong retail and spa presence.

📋 Description

• Answer calls, live chats, and emails within agreed timescales • Ensure calls, live chats, emails, and bookings are made accurately • Turn around orders, bookings, enquiries, and complaints within 24–48 hours, striving for first-time resolution • Perform online and offline lifestyle consultations according to customer requirements • Make effective product and treatment recommendations • Make outgoing customer calls, including spa booking confirmations • Maintain updated product knowledge and information about promotions and offers • Participate in coaching and training sessions • Upsell and cross-sell products and treatments • Follow policies and procedures, resolving or escalating enquiries as necessary • Record internal notes on all systems • Action, log, and record product reactions according to company procedures • Contact courier companies regarding delivery queries and process necessary paperwork • Follow GDPR and data protection requirements

🎯 Requirements

• Contact/call centre experience preferred • Excellent use of the English language • Good customer service skills in a similar role an advantage • Retail/Sales experience an advantage • Good administrational skills • General computer literacy and knowledge of office equipment • Good numerical skills • Availability to work 37 hours per week, Monday to Friday, with shifts between 3:00pm and 11:00pm and occasional weekend cover when required

🏖️ Benefits

• Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more) • Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more • Generous Holiday Allowance, increasing with length of service • Company Pension Scheme • Commission Scheme • Healthcare Cash Plan (with Dental) • Private Medical Insurance • Employee Assistance Programme for all Associates and their families • Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards • Much, much more! • Some benefit eligibility is based on length of service or contract type