VC Support Agent

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Evergreen Finance

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

💸 Finance

💳 Fintech

👥 B2C

Finance • Fintech • B2C

Evergreen Finance is a UK-based direct short-term lender trading as Moneyboat that provides fast, online short-term and payday-style loans (£200–£1,500) to consumers. The company offers quick applications, e-sign agreements and rapid funding (claims of payments within minutes), markets itself as a responsible, FCA-authorised lender, and considers applicants with poor credit while performing affordability and credit checks. Its products focus on emergency and unexpected cost coverage with transparent terms, relatively high APRs typical of short-term credit, and customer support based in the UK.

📋 Description

• Process inbound calls from customers and transfers from customer support professionally and accurately • Process outbound calls to customers regarding income and expenditure details, due and overdue accounts, payments, and arrangements within affordable guidelines • Record all customer contact notes accurately on the system • Achieve affordable payment plans and help customers get back on track • Reduce default and delinquency for assigned accounts • Establish and maintain effective working relationships with customers and colleagues • Ensure customer outcomes comply with regulations and benefit the customer and business • Meet department Quality Assurance metrics, KPIs, and SLAs • Work effectively independently and as part of a team • Maintain and develop department performance and conduct standards • Support other departments to ensure a positive customer journey • Provide regular feedback to Line Managers

🎯 Requirements

• 1 year experience working with Vulnerable customers • 3 years experience in a customer centric environment • Financial services industry experience • Experience of working within the FCA guidelines • Knowledge and experience in dealing with vulnerable customers • Results-focused and customer satisfaction driven • Excellent verbal, written and numerical communication skills • Strong team player • Attention to detail and accuracy • Focus on quality customer service • Probing and Listening skills • Competent computer literate ability • Previous experience of working in a Consumer Credit environment • Basic knowledge of legal process/procedure (Small Claims)

🏖️ Benefits

• Annual leave - 28 days including bank holiday • Time-off on Birthday • Gym benefits • Childcare benefits • Health cash plan • Aviva pension • Professional subscription benefits