Customer Support Specialist

🔥 54 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2016

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2019-07

Healthcare • Consulting • Logistics

EverCommerce is the leading service commerce platform, providing vertically-tailored, integrated SaaS solutions to over 500,000 global service-based businesses. Established in 2016, EverCommerce offers software solutions that help businesses market their services, streamline day-to-day operations, and enhance customer engagement. The company specializes in powering the service economy with digital transformation across multiple industries, including Home & Field Services, Health Services, and Fitness & Wellness. EverCommerce's technology aims to accelerate growth, improve operations, and increase retention for small and medium-sized businesses, transforming the way they interact with customers through modern digital and mobile applications.

📋 Description

• Deliver fast, friendly and high-quality customer support across phone, email, chat and social media • Investigate and troubleshoot customer issues • Help customers get more value from Timely and use the platform to run their businesses • Build genuine customer relationships and deliver an authentically human customer experience • Continuously improve customer support processes • Collaborate across Timely to solve problems, share knowledge and deliver customer outcomes

🎯 Requirements

• Technical support experience at another SaaS company • Experience in the beauty and wellness industry is advantageous • Naturally gifted communicator with confidence resolving issues live over the phone • Outstanding writing skills • Ability to translate technical language into plain English • Ability to handle stressful situations with clarity, compassion and great judgement • Proactive, quick, precise and empathic working style • Ability to investigate problems and deliver solutions and value to customers • Ability to work without micromanagement • Comfortable with rostered work hours supporting customers over the phone • Experience with Zendesk and productivity apps such as Slack • Legally entitled to work in the UK

🏖️ Benefits

• Additional annual leave • Flexible work from home or the office • Professional development budget • Annual wellness allowance • Work-life balance support • Inclusive recruitment accommodations