Customer Support Specialist

Job not on LinkedIn

🔥 5 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Optimal

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Optimal is a mission-critical digital marketing and media agency that combines proprietary audience data, proprietary technology, and performance-focused marketing solutions to drive measurable results across digital advertising, paid media, SEO, and audience analytics. Optimal partners with brands and organizations across consumer, entertainment, healthcare, public affairs, and B2B markets to increase conversions, lower acquisition costs, and optimize campaign ROAS through data-driven strategies and creative execution.

📋 Description

• Handle inbound support inquiries via Intercom • Drive participant recruitment workflows by reviewing studies, monitoring progress and quality, and resolving recruitment issues • Troubleshoot user issues and identify bugs or usability concerns • Collaborate with Product and Success teams to improve the customer journey • Help maintain and evolve internal and external documentation • Suggest and implement process improvements, including enhancements to the AI agent, to increase efficiency and improve the customer experience • Provide fast, friendly, and accurate customer support • Escalate bugs and issue patterns appropriately to Product • Leverage AI and automation to reduce manual workload and improve resolution time

🎯 Requirements

• 2+ years in a Customer Support role, ideally SaaS/tech • Able to manage a high volume of information and juggle multiple priorities at once • Self-starter, comfortable working remotely and asynchronously • Excellent written English • Familiarity with Intercom, Slack, Notion, Google Workspace • Strong judgment, empathetic and solutions-oriented • Experience with third-party service providers

🏖️ Benefits

• Permanent full-time employment • Remote work • Asynchronous work environment • Customer support role with opportunities to suggest and implement process improvements, including AI agent enhancements