Customer Service Advisor

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £26.4k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Wifinity

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🎖️ Defense

📦 Logistics

💰 Debt Financing on 2020-11

Consulting • Defense • Logistics

Wifinity is a company that designs, installs, and operates managed networks and WiFi solutions for various sectors including student accommodations, holiday parks, retirement communities, military sectors, and corporate office spaces. They focus on providing fast, reliable, and fully-managed internet services that meet the expectations of their customers. Trusted by the military for their network security, Wifinity offers flexible commercial agreements and bespoke network designs tailored to their clients' needs. The company ensures corner-to-corner property network coverage and provides ongoing support from their UK-based teams.

📋 Description

• Handle a consistent volume of phone calls, emails, and live webchats with customers • Provide excellent customer service to all customers • Resolve customer issues and provide customer-focused service in a timely and professional manner • Serve as Wifinity’s first point of contact for customers • Learn about Wifinity’s business and efficiently resolve customer issues • Take ownership of customer cases • Work with the team to increase first contact resolution • Handle incoming and outgoing calls, emails, and chats • Listen carefully and demonstrate empathy while confirming understanding of customer issues • Use process-driven troubleshooting techniques and technical expertise to resolve issues • Keep customers informed throughout the resolution process • Manage workflows from initiation through resolution • Escalate events where a solution cannot be achieved within own remit • Report to and liaise with line managers and team colleagues • Evaluate and report recurring quality issues and trends in customer queries

🎯 Requirements

• 40 hour a week shift patterns including 5 weekends across a seven-week rota • Ability to alternate weekly between early, mids and late shifts • Ability to work shifts covering lines open 8am until 11pm, seven days a week • Excellent level of customer service • Results and solutions orientated approach • Strong team ethic • Ability to work with the minimum amount of supervision • Excellent communication and interpersonal skills • Ability to build strong relationships with adjusters and colleagues at all levels • Strong organisation skills • Ability to use and navigate basic tools such as ticketing, CRM, billing, and webchat • Prior experience of working in a fast-paced contact centre environment • Strong internet connection at home • Satisfactory completion of employment checks

🏖️ Benefits

• Additional performance related pay • 25 days holiday • Private medical cover • Pension • Gym membership contributions • All equipment and training needed to be successful in this role will be provided • Remote-based working / remote first working environment • Healthy work / life balance • Cost of employment checks covered by Wifinity