Customer Service Representative

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Kidde Global Solutions

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2024

🏭 Manufacturing

🔧 Hardware

🔐 Security

Manufacturing • Hardware • Security

Kidde Global Solutions is a global provider of fire-safety products and systems. The company is known for manufacturing smoke and carbon monoxide alarms, fire extinguishers, fire-detection and suppression systems for residential, commercial and industrial applications, and related safety hardware and services. Kidde serves both consumer and professional customers with products and solutions that protect life and property.

📋 Description

• Report to the Commercial Operations Manager • Support the external sales team • Manage and develop relationships with existing customer accounts • Proactively contact customers to identify and maximise sales opportunities • Understand customer needs and recommend suitable products and solutions • Identify up-selling and additional sales opportunities • Build long-term customer relationships to encourage repeat and regular business • Provide exceptional customer service • Support Area Sales Managers with business development activities • Liaise with internal departments and external carriers to ensure a smooth customer experience • Stay up to date with product launches, promotions and company initiatives • Maintain accurate customer records • Support customer-facing activities and procedures where required • Remain proactive and adaptable during busy periods

🎯 Requirements

• Previous experience in an internal sales, account management or customer service role would be advantageous, but is not essential • Confident, polite and approachable • Customer-focused, with strong empathy and a genuine desire to help • Proactive, positive and enthusiastic • Comfortable working in a fast-paced environment • Calm under pressure and able to manage competing priorities • Strong team player who can also work independently • Self-motivated, reliable and organised • Commercially minded, with confidence to identify and pursue sales opportunities • Problem solver with a practical, “can-do” attitude • Detail-oriented, with ability to maintain accurate records • Excellent verbal and written communication skills • Strong interpersonal and relationship-building skills • Ability to build rapport and trust with customers • Confidence identifying customer needs and up-selling opportunities • Strong organisational and time-management skills • Excellent attention to detail • Ability to negotiate and influence where appropriate • Proficiency in Microsoft Office and other IT systems

🏖️ Benefits

• Full training provided