Padlet
11 - 50 employees
Founded 2013
📚 Education
⚡ Productivity
☁️ SaaS
💰 $11M Series A on 2019-03
Education • Productivity • SaaS
Padlet is an online platform that allows users to create and share virtual bulletin boards for various purposes, including education, project collaboration, and personal organization. Users can post text, images, links, and videos on their Padlets, which can be made private or shared with others. The platform is widely used in educational settings for interactive learning and in business environments for team collaboration and project management.
Customer Support Associate
🕒 September 2
🇬🇧 United Kingdom – Remote
⏰ Full Time
🟢 Junior
🟡 Mid-level
💝 Customer Support
🚫👨🎓 No degree required
👻 Ghost score 19%
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Padlet
11 - 50 employees
Founded 2013
📚 Education
⚡ Productivity
☁️ SaaS
💰 $11M Series A on 2019-03
Education • Productivity • SaaS
Padlet is an online platform that allows users to create and share virtual bulletin boards for various purposes, including education, project collaboration, and personal organization. Users can post text, images, links, and videos on their Padlets, which can be made private or shared with others. The platform is widely used in educational settings for interactive learning and in business environments for team collaboration and project management.
📋 Description
• Solve customer inquiries via phone and email • Own customer interactions and maintain a high bar for support • Identify, document, and follow up with engineers on product bugs and features • Identify issue trends and suggest improvements to processes, policies, and products • Draft improvements to content in the external Support Center and internal documentation • Collaborate with other teams to find answers and support teammates
🎯 Requirements
• Fluency in English for customer support • Proficiency in another language is a bonus • Experience in direct customer- or client-facing roles • Genuine curiosity about people and business • Ability to implement feedback and commitment to improving skills and work • Strong organizational, analytical, written, and verbal communication skills • Superb attention to detail • Excellent time-management skills • Candidates must be based in the UK
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