Customer Service Representative, Arabic

🕒 August 22

🇬🇧 United Kingdom – Remote

💵 £15 - £16 / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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REVOLVE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

🛍️ eCommerce

🛒 Retail

👗 Fashion

💰 Private equity on 2014-03

eCommerce • Retail • Fashion

REVOLVE is an online fashion retailer and e-commerce marketplace focused on women's and men's apparel, accessories, shoes, beauty, and lifestyle products. The company's website showcases new arrivals, designer brands, curated trend categories (e. g. , 'The Cotton Shop', 'Vacay', 'Bridal'), a loyalty program, mobile apps, and a sister luxury site (FWRD). REVOLVE provides customer care (chat, phone, email), promotional offers, and ships internationally (site shows Czech Republic localized content). It emphasizes trend-driven merchandising, influencer and social media marketing, and operates sale and curated editorial sections. REVOLVE is part of Eminent, Inc. (a Revolve Group company) and targets online retail consumers with fashion and beauty products.

📋 Description

• Answer inbound telephone calls and provide customer support • Respond to customer questions and comments via telephone, email, Live Chat, and SMS • Research and resolve complaints to ensure customer retention and satisfaction • Follow up on written correspondence and escalate to the customer service manager on duty as necessary • Coordinate and liaise with other departments to ensure problem resolution • Work with other customer service team members to promote customer satisfaction • Work 8am–5pm Monday to Friday, or other agreed hours, on a remote basis

🎯 Requirements

• Strong verbal and written communication skills • Ability to work in a high-volume inbound call center • Knowledge of apparel construction and fabrication and various fashion categories • Ability to work required overtime when business needs warrant • Schedule flexibility as shifts can change based on customer needs • Ability to work autonomously in a virtual environment • Must be reachable and available by telephone, email, and instant message during work hours • Ability to meet set productivity standards on an ongoing basis • Dedicated quiet and distraction-free workspace with appropriate work surface • Reliable internet speed of 50 Mbps or greater with Ethernet connection; Wi-Fi not permitted • Ability to use the majority of internet bandwidth for work • Experience with Microsoft Word and Excel • Typing speed of 50+ words per minute

🏖️ Benefits

• Full-time, permanent position • Remote work arrangement • Schedule flexibility with reasonable notice • Overtime availability when business needs warrant, with reasonable notice