Customer Sales Advisor – Customer Support Sales

🔥 2 minutes ago

🇬🇧 United Kingdom – Remote

💵 £25.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 0%

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Domestic & General

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1912

📦 Logistics

💼 Consulting

🏭 Manufacturing

💰 Private Equity Round on 2019-07

Logistics • Consulting • Manufacturing

Domestic & General is a company specializing in the protection, maintenance, and repair of household appliances such as fridges, washing machines, dishwashers, and cookers. They offer insurance and service plans that cover over 100 brands, providing unlimited repairs and replacement appliances if necessary. Operating primarily in the UK, Domestic & General provides a seamless experience with services that include quick quotes, booking repairs, and handpicked engineers to ensure efficient service and predictable pricing. They are also the underwriter for their insurance policies, offering plans directly to consumers.

📋 Description

• Speak with existing customers calling with queries about products or services • Understand customer needs • Resolve customer questions • Introduce relevant solutions that add genuine value • Ensure every interaction leads to the right customer outcome • Log into the virtual contact centre at the start of each shift • Handle a steady flow of inbound calls throughout the day • Build rapport and provide customer support • Complete training involving eLearning, facilitator-led sessions, role reality sessions, call listening, and call taking exercises

🎯 Requirements

• Self-driven and motivated by achieving the right customer outcomes in a sales environment, aligned with FCA requirements • Empathetic and an active listener • Resilient and adaptable • Curious with a growth mindset • Clear communicator who explains things simply, transparently, and without jargon • Ambitious, innovative, and confident working autonomously in a hybrid or remote setup • Applicants must be based in mainland UK • Subject to employment screening, referencing, credit checks, and criminal record checks • Up-to-date CV or resume

🏖️ Benefits

• Average additional earnings of £4,300 • Remote working • Health Cash Plan • Instant discounts • New credit building tool • Salary Finance Loans • Electric vehicle leasing • Long service awards • Personal and professional growth opportunities • Internal Mobility programmes providing networking opportunities • Leadership development programmes • Training through eLearning, facilitator-led sessions, role reality sessions, call listening and call taking exercises • IT equipment delivery and set-up call