Product Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Appointedd

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2011

💼 Consulting

📦 Logistics

📣 Marketing

💰 Angel Round on 2018-07

Consulting • Logistics • Marketing

Appointedd is the world's most flexible online booking system that empowers businesses with advanced scheduling software to power appointments and events. It offers features such as flexible calendar management, omnichannel customer journeys, event management, and powerful analytics and reporting. Designed for both small businesses and large organizations, Appointedd allows for unlimited bookings, automated customer communications, and customizable booking tools. It is ideal for enterprises in retail, financial services, professional services, automotive, beauty, and recruitment industries. With high-level security and compliance, open API integrations, and 24/7 support, Appointedd aims to optimize business operations by saving time and increasing revenue through frictionless customer engagement and impactful insights derived from its reporting suite.

📋 Description

• Serve as a primary point of contact for day-to-day product support queries from clients • Triage and resolve incoming support tickets promptly while maintaining exceptional customer service standards • Coordinate with the 24/7 offshore Support Team to ensure queries are handled efficiently and consistently • Escalate complex technical issues to the engineering team with clear context and documentation • Work closely with Client Success Managers to ensure a seamless, high-quality client experience • Assist with account setup testing and configuration, liaising with the offshore Support Team as needed • Support client training and UAT to ensure accounts are set up as expected • Provide CSMs with timely updates on open support issues and flag recurring problems • Develop thorough knowledge of the Appointedd platform, including configuration, features, and common client use cases • Stay up to date with product changes and updates • Liaise with the internal product team on technical fixes and maintain a feedback loop from clients • Identify recurring issues or product knowledge gaps for internal review • Collaborate with business teams to maintain a consistently high level of service • Improve support processes, documentation, and internal knowledge bases

🎯 Requirements

• You care deeply about our clients and get a buzz from solving their problems and making them happy • You love working with people and thrive in a collaborative team environment • You are motivated by getting things right first time because you know how much this matters to our clients • You are passionate about excellent delivery, ticking jobs off your list, and getting stuff done • You have strong communication skills and a clear, professional manner when dealing with clients