Customer Service Representative – Late Shift

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Enterprise

WebsiteLinkedInAll Job Openings

10,000+ employees

📦 Logistics

🚘 Automotive

💼 Consulting

💰 $24M Series C on 2000-09

Logistics • Automotive • Consulting

Enterprise is a global mobility company providing a broad portfolio of transportation services including car rental, fleet management, flexible vehicle hire, carsharing, vanpooling, truck rental, vehicle subscription, car sales, luxury rental, and mobility-related technology solutions. The company serves consumers, corporate clients, partners and communities, emphasizing customer service, sustainability, innovation in vehicle technology and community impact.

📋 Description

• Provide exceptional customer service to Car Club members primarily by telephone, and also over email and chat • Resolve helpdesk queries relating to members' accounts in a timely and satisfactory manner • Provide technical support to members • Comply with company policies and internal processes • Use initiative and decision-making skills to perform a variety of duties • Work evening shifts scheduled between 3:00pm–midnight or 6:00pm–midnight • Work up to five shifts per week, Monday to Sunday, including one weekend shift • Support members during peak seasons, potentially spending 95% of working time on member support

🎯 Requirements

• Passion for problem solving and investigating solutions for members • Attention to detail with a curious mind and desire to learn • Ability to work in a fast-paced environment • Ability to identify risks and take appropriate action • Confidence communicating on the phone with members, colleagues and management • Adaptability in using online systems and new technology • Strong ability to multitask using varied systems and processes • Process driven skill set that thrives when multitasking • Basic car knowledge is desirable but not essential • Must operate a Windows device • Must be able to hardwire connect to your router (Wi-Fi not permitted) • Must provide a suitable home-office environment free from noise and distractions • Desk and ergonomic chair are required • Strong PC skills and technical aptitude

🏖️ Benefits

• Career and development opportunities • Preferential membership rates • Tailored training program • Part of a global contact centre team • On-going support and coaching • Fun virtual team environment