Customer Service Advisor – 12 Week FTC

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Illinois Department of Human Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1997

🏛️ Government

🌍 Social Impact

Government • Social Impact

Illinois Department of Human Services is the state of Illinois agency responsible for planning, coordinating and delivering a broad range of human and social services to residents. It administers programs that support low-income individuals and families, people with disabilities, mental and behavioral health services, and other community assistance aimed at promoting well‑being and self‑sufficiency across the state.

📋 Description

• Engage and build rapport with customers via Live Chat, social media, or telephone • Deliver excellent customer service • Answer inbound calls from stores and customers using knowledge of company processes • Empathise with customers, troubleshoot problems, and provide the best possible resolution • Stay up to date on products, services, and policies • Collect and report customer feedback to recognise and maintain best practice • Bring company values to life through interactions with customers and colleagues • Achieve company and individual KPIs and SLAs • Actively listen to customer concerns while communicating in a friendly and professional manner • Offer support and solutions in accordance with customer service policies • Perform other duties as requested • Work assigned shift patterns Monday–Friday between 9am and 8pm, and weekends Saturday 9am–7pm and Sunday 9am–6pm

🎯 Requirements

• Experience within a Contact Centre or Customer Service environment is vital • Previous experience multi-tasking with Live Chat, emails, and phones • Previous experience working on Live Chat, typically handling 2–3 chats at a time • Excellent communication skills • Previous experience working towards targets and KPIs • Computer literate, with the ability to multitask and use multiple systems simultaneously • Proven decision-making skills • Ability to work as part of a team • Ability to work flexibly and adapt to changing business needs • Applicants must be able to work 2.5 weekend shifts out of 6 (two full weekends and either Saturday or Sunday)

🏖️ Benefits

• Fixed-term employment for 12 weeks • Full-time hours: 39 hours per week • Remote work arrangement