Customer Service Specialist – Service & Repair

🔥 0 minutes ago

🌐 United Kingdom, Denmark, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇩🇰 Denmark – Remote 🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Medtronic

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🏥 Healthcare

🏭 Manufacturing

⚕️ Healthcare Insurance

Healthcare • Manufacturing • Healthcare Insurance

Medtronic is a global leader in healthcare technology solutions, working to address the most complex and challenging medical conditions. With over 95,000 employees in more than 150 countries, the company is focused on accelerating access to healthcare technologies and advancing inclusion, diversity, and equity in healthcare. Medtronic collaborates closely with healthcare professionals to innovate and optimize treatments and therapies, thus inspiring hope and new possibilities for patients worldwide. The company's commitment to healthcare extends to its focus on impactful solutions and sustainable practices.

📋 Description

• Act as a subject matter expert and escalation point for complex customer cases and service-related issues • Support daily customer care operations, managing customer requests, quotations, orders, escalations, and follow-up activities • Partner with Customer Care Representatives, service engineers, repair centers, logistics teams, and other stakeholders to deliver an exceptional customer experience • Drive continuous improvement initiatives by identifying process gaps, simplifying ways of working, and implementing sustainable solutions • Participate in projects, system implementations, and User Acceptance Testing (UAT) activities • Support quality and compliance requirements in a highly regulated MedTech environment • Analyze operational performance, identify trends, and use data-driven insights to improve service quality and customer satisfaction • Share knowledge, support onboarding and training activities, and help develop capabilities across the wider Customer Care team • Directly support healthcare providers and contribute to patient care

🎯 Requirements

• A bachelor's degree or equivalent higher education qualification • Several years of experience in customer service, customer operations, service support, or a related environment • Experience managing complex customer situations, escalations, or cross-functional processes • Strong analytical and problem-solving skills • Ability to identify improvement opportunities and drive change in a structured way • Excellent communication and stakeholder management skills • A proactive mindset with the confidence to take ownership and influence others • Interest in healthcare, medical technology, technical services, or regulated industries • Professional proficiency in English • Experience with SAP, Salesforce, service management systems, quality processes, project work, or continuous improvement methodologies is beneficial • An additional European language is highly valued

🏖️ Benefits

• Medtronic offers a competitive Salary and flexible Benefits Package • A wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage • Short-term incentive called the Medtronic Incentive Plan (MIP)