Customer Care Representative

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Superfeet Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1977

🏥 Healthcare

📣 Marketing

🍽️ Food & Beverage

Healthcare • Marketing • Food & Beverage

Superfeet Worldwide is a company specializing in custom insoles and foot care products designed to improve comfort and performance for various activities including running, hiking, and workplace settings. They utilize innovative 3D printing technology to create personalized insoles that match the unique contours and movement patterns of each customer’s feet. Committed to sustainability, Superfeet donates a portion of their sales to initiatives promoting access to movement for future generations.

📋 Description

• Deliver customer service across phone, email, and digital channels • Respond to customer enquiries and provide product information, recommendations, and order updates • Resolve customer issues and order discrepancies • Meet service performance metrics, including response times, case resolution, customer satisfaction, and quality standards • Participate in product and systems training • Manage customer cases and orders through Microsoft Dynamics 365 CRM • Process and monitor UK and EU orders, including drop-ship and international shipments • Complete VAT, customs, duties, and shipping documentation accurately • Apply and communicate Incoterms, including EXW, FCA, DAP, and DDP • Monitor order holds, stock availability, and future orders with Procurement and Operations teams • Troubleshoot shipment issues with 3PLs and warehouse partners • Prepare commercial invoices, customs documentation, pro forma invoices, and related shipping paperwork • Process returns, warranties, credit memos, and return authorisations • Support sales initiatives and key customer accounts, including PGA and POP orders • Assist with new account setup, account reactivations, and distributor enquiries • Maintain accurate customer and account records • Support GDPR and UK/EU trade compliance • Report and analyse UK and EU customer trends and order activity • Identify recurring customer issues and provide process-improvement feedback • Test new procedures, systems, and website functionality • Create and maintain self-service resources, FAQs, and knowledge base content • Collaborate with Sales, Finance, Logistics, Procurement, IT, Marketing, and Product teams

🎯 Requirements

• Previous experience in a customer service, customer care, sales support, or order management role • Strong verbal and written communication skills • Excellent attention to detail and organisational skills • Ability to manage multiple priorities and work effectively in a fast-paced environment • Proficiency with Microsoft Office, including Outlook, Excel, and Word • Experience using CRM systems, ideally Microsoft Dynamics 365 • Knowledge of international order processing and shipping (drop-ship) documentation • Understanding of VAT, customs requirements, duties, and import/export processes • Familiarity with Incoterms and international trade practices • Strong problem-solving skills and a customer-first mindset • 2+ years of customer service experience • Ability to travel internationally for training and trade shows • Experience working with retail, sporting goods, consumer products, or specialty retail customers • Previous experience supporting UK and/or European markets • Experience with omnichannel customer support platforms including phone, email, chat, and social media • Exposure to automation tools, chatbots, or customer self-service platforms

🏖️ Benefits

• Holiday pay • Company paid sick pay • Volunteer hours • Company pension contributions • Medical insurance coverage • Free Superfeet insoles • Remote work option • Option to work in office at the Colchester location