Customer Service Representative

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £12 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Serve as the first point of contact for customers seeking travel and journey information using public transport • Plan journeys and provide timetable, service disruption, and available fare information after training • Receive calls from the public reporting road incidents, concerns, or queries • Log incidents and concerns accurately and precisely • Resolve reports or communicate them to the responsible network operator • Handle potentially emergency situations affecting the trunk road network • Manage out-of-hours customer service lines, including lost property, complaints, and network issues • Complete remote training • Start on 1 October 2026

🎯 Requirements

• Must live in Scotland or have extensive knowledge of Scotland’s travel systems and roads; the role states that candidates must live in Scotland to be considered • Full-time availability for 37.5 hours per week • Fully flexible availability Monday to Sunday • Excellent customer service, listening, and communication skills • Good report-writing skills • Understanding and empathy • Ability to remain calm under pressure • Strong verbal and written skills with attention to detail • Ability to establish excellent customer relationships in a fast-paced environment • Professional and emotional stability • Ability to remain professional and provide consistent customer service when engaging with claimants • PC skills and ability to navigate multiple systems competently • Good, consistent typing speed • Ability to multitask • Positive, resilient, dedicated approach to service excellence • Adaptable and open to evolving processes • Specific proficiency scores required to proceed on the campaign

🏖️ Benefits

• Fully paid training • 28 days’ holiday including bank holidays, increasing to 30 days following the 1-year service anniversary • Lifestyle Benefits programme with thousands of discounts, special offers and exclusive employee deals • Free wellness, kids, and learning classes through the Community Online Academy • Refer & Earn Scheme: up to £900 for referring a friend, plus £300 for the friend • Free 24-hour/365-day Mental Health Employee Assistance programme • Interactive Health and Wellbeing Hub • Life Assurance Cover • Pension Scheme • Length of Service and monthly recognition awards • Opportunities for career development and progression