Customer Service Advisor

Job not on LinkedIn

🕒 September 4

🇬🇧 United Kingdom – Remote

💵 £28k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Provide proactive and reactive customer service aligned with customers’ financial arrangements and goals • Educate customers on different ways to do their banking and support them in choosing appropriate service options • Complete processes and procedures accurately and compliantly • Deliver good customer outcomes and take mitigating actions when gaps are identified • Conduct financial reviews and provide accurate information on financial products and services • Manage a diary and balance proactive conversations with planned customer meetings • Support the bank’s way of working to help as many customers as possible • Maintain relationships with colleagues and awareness of wider business aims • Resolve complaints and errors quickly and restore customer relationships • Ensure every customer interaction leaves customers satisfied that their needs have been met

🎯 Requirements

• Experience of working in a customer service environment • Experience managing relationships with customers • Excellent organisational and time management skills • Ability to meet performance measures and customer needs • Excellent verbal and written communication skills • Background working within a regulatory environment • Good technology skills with the ability to use Microsoft Office • Customer-focused attitude • Must meet specific language proficiency scores to proceed on the campaign • Must complete credit, criminal, sanctions and fraud checks • Must provide physical documentation evidencing the last 2 years of employment history

🏖️ Benefits

• Perks at Work – Savings Discounts / Free Online Classes • Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice • Critical Illness – up to £10,000 • Cycle to Work Scheme • Eyecare support voucher • Holiday Purchase Scheme • Length of Service Awards • Workplace Pension • Monthly Inspire Awards – For the best of the best • Refer-A-Friend earns up to £1,200 for you • Monthly Wellbeing Webinars • Dedicated Employee Experience Progress – Here to support TP journey • Company-led training and time in Grad Bay