Customer Support Adviser, Norwegian speaking

🔥 13 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ventures Lab

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Ventures Lab is a leading company providing end-to-end iGaming and financial business solutions. They operate as a prominent sports betting and gaming group in the online sector, offering a proprietary platform with managed services to support the iGaming, fintech, and banking industries. Their technology includes a versatile gaming platform for both sports and casino verticals, and features such as customer support, marketing solutions, CRM, and business intelligence tools. Ventures Lab is equipped to handle numerous payment methods, fraud control, and offers a robust infrastructure for hosting and network management. With licenses in major jurisdictions, they cater to partners seeking to expand their iGaming businesses worldwide by providing customizable and scalable solutions.

📋 Description

• Handle customer enquiries through chat, email, and phone via inbound and outbound channels • Use logical questioning to obtain relevant customer information efficiently • Use negotiation skills to resolve problems and prevent escalation • Maximise revenue-generating opportunities • Accurately input data • Manage personal time according to resource planners • Liaise with colleagues across the business to obtain missing information • Meet predetermined team and operational sales and service KPIs and role behaviours • Manage customer-resolution escalations with empathy • Work with multiple back offices, internal tools, and third-party game providers to answer and resolve customer queries accurately and promptly • Assist customers with payment processing issues involving credit cards, bank transfers, e-wallets, crypto, and Paysafe • Assist customers with KYC procedures in collaboration with the Risk team • Work closely with VIP, Marketing, and Risk/Payments departments • Credit bonuses and free spins • Engage customers to increase player activity • Support the creation, implementation, and continuity of processes required for the Information Security Management System • Fulfil duties assigned by the CEO and managers within the scope of the role

🎯 Requirements

• Previous experience in a customer support or similar customer-facing role is preferred • Must have fluent verbal and written communication skills in Norwegian and English • Ability to actively listen, empathize, and communicate effectively with customers of varying backgrounds and levels of technical expertise • Strong problem-solving and critical-thinking skills • Proficiency in using customer support software, CRM systems, and other relevant tools • Adaptability and flexibility to work in a fast-paced and dynamic environment, handling multiple tasks simultaneously • Strong organizational skills and attention to detail • Ability to work independently as well as collaboratively in a team-oriented environment • Availability to work on a flexible schedule, including weekends and holidays if required • A positive attitude, patience, and a genuine desire to assist customers • Availability to work Monday to Sunday on shifts between 07:00 and 23:00 GMT+1

🏖️ Benefits

• Performance and bonus structure dependent on achievement of set targets and personal performance • B2B Consultancy agreement for remote agreement with 25 days PTO • Remote work arrangement