Customer Service Specialist

Job not on LinkedIn

🔥 23 minutes ago

🇬🇧 United Kingdom – Remote

💵 £27.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Manage a designated caseload with empathy, professionalism, and confidentiality • Assess caseloads in a timely manner through structured review processes • Collaborate with relevant agencies, stakeholders, and wider teams on complex issues • Conduct challenging but effective conversations with potentially vulnerable individuals • Maintain multiple cases simultaneously across different types and stages • Ask appropriate, curious, and confident follow-up questions to gather evidence • Review and compare multiple information sources and assess contradictory evidence using reasoned judgment • Decide what evidence is appropriate to validate declarations based on each case’s context • Plan and conduct robust interviews, tailoring questions to individual cases • Gather, verify, and assess available information and determine appropriate actions • Record caseload progress in specific systems • Maintain, retain, redact, and annotate sensitive evidence in evidence files • Follow all legal and policy requirements while managing cases

🎯 Requirements

• Fully flexible to work any Monday–Friday shifts between 8:00 am and 6:00 pm • Strong verbal and written skills with attention to detail • Ability to establish excellent customer relationships in a fast-paced environment • Professional and emotional stability when engaging with Claimants • PC skills and ability to navigate multiple systems competently • Good consistent typing speed and ability to multitask • Positivity, resilience, ownership, and dedication to service excellence • Adaptable and open to evolving processes and change • Ability to connect to the internet via Ethernet cable to a modem; Wi-Fi is not supported • Baseline Personnel Screening Standard (BPSS) vetting required • Identity, nationality and immigration status, basic criminal records, and three-year employment/academic history checks • All screening and evidence must be completed satisfactorily before employment starts • Must meet specific proficiency scores to proceed on the campaign

🏖️ Benefits

• Fully paid training • 28 days’ holiday including bank holidays, increasing to 30 days following your 1-year service anniversary • Lifestyle Benefits programme with discounts, special offers, employee deals, and free wellness, kids, and learning classes • Refer & Earn Scheme: up to £900 for referring a friend and £300 for the friend • Employee welfare support with free 24/365 Mental Health Employee Assistance programme • Interactive Health and Wellbeing Hub • Life Assurance Cover • Pension Scheme • Length of Service and monthly recognition awards • Opportunities for career development and progression • Desktop PC provided