Customer Service Specialist

Job not on LinkedIn

🔥 1 minute ago

🇬🇧 United Kingdom – Remote

💵 £27.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 1%

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Assess caseloads in a timely manner • Manage a dedicated caseload with empathy, professionalism, and confidentiality • Collaborate with relevant agencies and stakeholders to address complex issues • Conduct challenging but effective conversations • Maintain multiple cases simultaneously across varying types and stages • Ask appropriate follow-up questions to gather case-specific evidence • Review and compare multiple sources of information and assess contradictory evidence • Engage with challenging and vulnerable individuals while providing excellent customer service • Collaborate with internal and wider teams to support delivery outcomes • Seek advice and information from relevant people when unsure how to proceed • Manage and conduct caseloads using a structured review process in adherence to legal and policy requirements • Decide what evidence to request to confirm declaration validity • Plan and conduct robust interviews, asking challenging questions and tailoring follow-up questions • Gather, verify, and assess available information and decide on an appropriate course of action • Record caseload progress on specific systems • Maintain and retain relevant evidence in an evidence file, including redacting and annotating sensitive material when appropriate • Enhance the well-being and financial stability of potentially vulnerable customers through proactive intervention and effective case management

🎯 Requirements

• Must be fully flexible to work any Monday–Friday shifts between 08:00 am and 6:00 pm • Must be able to connect to the internet via Ethernet cable to the modem; Wi-Fi connection is not supported • Must successfully pass Baseline Personnel Screening Standard (BPSS) vetting • Must provide evidence for identity, nationality and immigration status, basic criminal records, and three years of employment/academic history • Must have entitlement to undertake the work offered in the United Kingdom • Strong verbal and written skills with attention to detail • Ability to establish excellent customer relationships in a fast-paced environment • Professional and emotional stability when engaging with Claimants • PC skills and ability to navigate multiple systems competently • Consistent typing speed and ability to multitask • Positivity, resilience, adaptability, and openness to change • Ability to conduct challenging conversations and engage empathetically with potentially vulnerable individuals • Ability to review and compare multiple information sources and assess contradictory evidence • Ability to apply reasoned judgment and critical thinking • Ability to manage multiple cases and follow legal and policy requirements

🏖️ Benefits

• 13 days of training • Fully paid training • 28 days’ holiday including bank holidays, increasing to 30 days following your 1-year service anniversary • Lifestyle Benefits programme with thousands of discounts, special offers, exclusive employee deals, and free wellness, kids, and learning classes through the Community Online Academy • Refer & Earn Scheme – earn up to £900 for referring a friend to work for TP, and £300 for your friend • Employee welfare support with free access to the Mental Health Employee Assistance programme, available 24 hours/365 days’ year • Interactive Health and Wellbeing Hub • Life Assurance Cover • Pension Scheme • Length of Service and monthly recognition awards • Opportunities for career development and progression • Desktop PC provided