Customer Experience Representative

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WeSki

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏨 Hospitality

📦 Logistics

🛍️ eCommerce

Hospitality • Logistics • eCommerce

WeSki is disrupting the traditional $60 billion ski travel industry with the world's first self-service platform for booking an entire ski trip in just a couple of clicks. Using unique dynamic packaging technology, WeSki empowers customers to plan, compare, book, and fully customize their ski holidays by providing real-time prices and availability for millions of ski trip combinations. Their technology connects to thousands of suppliers, offering a one-stop-shop solution for flights, transfers, accommodations, ski lift passes, gear rental, and more. Once customers are on their trips, WeSki coordinates all components to ensure a stress-free experience, partnering with over 60 ski resorts across Europe and selling over 40,000 holiday packages.

📋 Description

• Serve as the main point of contact for customers throughout their journey at WeSki • Provide post-booking support according to customers’ needs • Support customers during their trip to deliver a great customer experience • Represent the voice of the customer and influence the product development roadmap • Work rotating shifts, including weekends and evenings

🎯 Requirements

• Native English speaker — must • 3+ years of experience in customer service — must • 2+ years of experience in Travel Tech B2C — must • Experience working with support and CRM systems; HubSpot and Zendesk preferred • Ski experience — advantage • Ability to solve complicated problems with simple solutions • Proven technical skills and self-learning ability, with the ability to thoroughly understand the functional and technical aspects of a complex system • Highly organized with the ability to multitask across multiple priorities • Availability for rotating shift work, including weekends and evenings

🏖️ Benefits

• Full-time remote position • Option for contract renewal after up to 6 months