Mobility Support Specialist

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

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Calero

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

📦 Logistics

📣 Marketing

💰 Venture Round on 2012-01

Consulting • Logistics • Marketing

Calero is a comprehensive technology management platform that optimizes enterprise mobility, software, and telecom management. The company provides SaaS management to ensure efficiency and cost-effectiveness across technology subscriptions, devices, and services. By offering robust analytics and lifecycle management solutions, Calero empowers organizations to streamline their IT operations, maximize the efficiency of their technology assets, and make informed business decisions while adhering to compliance and security standards.

📋 Description

• Provide 1st-line support to end-users through high-volume calls, chats, and tickets • Provide 2nd-line support where necessary • Support mobile device, procurement, SIM card, equipment, data allowance, and activation requests • Respond to customer inquiries and tickets and resolve them within contracted SLAs • Continuously update required ticketing systems • Provide and maintain high-quality service • Partner with the Service Operations Team • Follow department and client guidelines and procedures • De-escalate dissatisfied customers professionally • Escalate issues that cannot be completed within SLAs to management • Meet team metrics and goals • Perform other duties as requested by the immediate supervisor

🎯 Requirements

• High school diploma or equivalent required • Bachelor's degree preferred • Mobile Device and Service Support experience desired • Proficient in Microsoft Office/Microsoft 365 (Outlook, Word, and Excel) • Vast experience working with multiple guides and applications to navigate complex ticketing and queries • Experience multitasking in a Tier 2 customer service environment using chat, calls, and tickets • Proficiency using and navigating multiple computer applications and systems • Strong attention to detail and commitment to accuracy • Adaptability and resilience in a fast-paced, high-volume environment • Effective time management and prioritization skills • Ability to manage competing demands • Ability to meet deadlines and service-level expectations • Strong interpersonal and collaborative skills • Efficient keyboarding and accurate data entry skills • Excellent verbal and written communication skills, active listening, and customer-focused interactions