Customer Support Specialist

🔥 15 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Deliver customer support across phone, email, chat and social media • Investigate and troubleshoot customer issues • Help customers get more value from Timely and use the platform to run their businesses • Build genuine customer relationships and provide a human customer experience • Continuously improve customer support processes • Collaborate across Timely to solve problems, share knowledge and deliver customer outcomes

🎯 Requirements

• Technical support experience at another SaaS company • Beauty and wellness industry experience is advantageous • Confidence resolving issues live over the phone • Outstanding writing skills • Ability to translate technical language into plain English • Ability to handle stressful situations with clarity, compassion and good judgement • Proactive, quick, precise and empathic working style • Ability to work without micromanagement • Comfort with rostered work hours • Experience with Zendesk • Experience with Slack and productivity applications • Legally entitled to work in the UK

🏖️ Benefits

• Additional annual leave • Flexible work from home or office • Professional development budget • Annual wellness allowance • Inclusive recruitment accommodations • Equal opportunity employment