Customer Success Manager

Job not on LinkedIn

October 11

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $150k - $250k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Elicit

WebsiteLinkedInAll Job Openings

Education • Artificial Intelligence • Healthcare Insurance

Elicit is a tool designed to enhance academic research productivity by automating the analysis of research papers. It allows users to summarize papers, extract data, and synthesize findings quickly and efficiently, making the literature review process significantly faster and more organized. With access to over 125 million research papers, Elicit empowers researchers to discover relevant literature using natural language queries and offers features that streamline systematic reviews and meta-analyses.

11 - 50 employees

Founded 2023

📚 Education

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

📋 Description

• Own the end‑to‑end customer success motion from zero to one for enterprise accounts, pairing white‑glove support with scalable programs that drive fast time‑to‑value, strong adoption, and durable growth across new and existing customers. • Build and run an enterprise deployment program that de‑risks rollouts and accelerates time‑to‑value. • Stand up onboarding at scale, including admin enablement, role‑based training, and in‑product guidance. • Define and manage customer health with leading indicators and clear playbooks for green/yellow/red. • Drive retention and renewals through proactive risk reviews, executive alignment, and outcome tracking. • Partner with AEs to surface and qualify expansion opportunities and support multi‑threaded land‑and‑expand plays. • Create reusable playbooks, QBR/EBR templates, and CS collateral that standardize best practices. • Establish a voice‑of‑customer loop to Product and Marketing with prioritized insights and enterprise proof points.

🎯 Requirements

• 5+ years in technical customer-facing roles, with fluency in technical products and the ability to explain them to both technical and executive audiences • Built and scaled enterprise onboarding and deployment programs that accelerate time-to-value and reduce rollout risk. • Partnered with Sales to surface, qualify, and support expansion in multi-threaded land-and-expand motions. • Created reusable CS playbooks, role-based training, QBR/EBR templates, and in-product guidance at scale. • Turned voice-of-customer insights into prioritized product feedback and enterprise proof points for Product and Marketing.

🏖️ Benefits

• Fully covered health, dental, vision, and life insurance for you + generous family coverage • Flexible vacation (recommended minimum of 20 days) • 401(k) with 6% employer match • $2,000 device budget + ongoing equipment refresh • Personal and professional development budget • Flexible work environment across North America and Europe, with in-person retreats and coworking events