Account Manager

🔥 10 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Elite Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚖️ Legal

💼 Consulting

🏥 Healthcare

Legal • Consulting • Healthcare

Elite Technology is a company specializing in financial solutions for law firms globally. With over 70 years of experience, Elite offers a range of products designed to boost operational efficiency, increase profitability, and provide strategic visibility. Their innovative solutions, like the cloud-native SaaS product 3E and the electronic billing system eBillingHub, streamline finance and accounting operations in law firms, enhancing billing, invoicing, and financial reporting. Elite's tools enable law firm leaders to make informed business decisions and effectively manage their firms.

📋 Description

• Build and sustain trusted relationships with a portfolio of law firm and corporate legal clients as primary point of contact and strategic partner • Drive account growth through upsell and cross-sell opportunities aligned to client goals and needs • Maintain accurate account planning records in the CRM and forecast sales pipeline close dates and next steps • Manage the customer lifecycle, resolve issues, and ensure high customer satisfaction and loyalty • Use customer health data and engagement trends to identify at-risk accounts and develop retention strategies • Collaborate with Solutions Consultants to deliver tailored demonstrations, value propositions, and ROI-driven proposals • Partner with Customer Success on onboarding, adoption, and long-term product utilization • Provide feedback to Product and Solutions teams to influence roadmap priorities • Represent client perspectives internally and champion continuous improvement in service delivery • Educate customers on best practices, new functionality, and industry trends • Perform other duties as assigned to support departmental and company objectives

🎯 Requirements

• Bachelor's Degree in Business, Marketing, or equivalent experience • 3–5 years of experience in Account Management, Customer Success, or Strategic Sales within SaaS, Legal Tech, or Professional Services • Proven success managing enterprise or strategic accounts, with a track record of exceeding retention and growth targets • Strong understanding of cloud-based software solutions and experience leading clients through on-premises to cloud transitions • Exceptional relationship-building and executive communication skills, with the ability to influence and advise senior stakeholders • Analytical and commercially minded, with the ability to translate customer goals into actionable account strategies • Highly collaborative and comfortable working cross-functionally across Product, Solutions, and Customer Success teams • Strategic thinker with a proactive, solutions-oriented mindset and strong attention to detail • Strong proficiency in CRM tools (Salesforce preferred) and experience managing renewals, forecasts, and pipeline in complex sales environments • Ability to travel up 25–50% as business needs require • Moderate physical capacity: 20–50 lbs – frequent lifting, bending, or standing • Must be legally authorized to work in United Kingdom; Elite does not provide employment sponsorship for this position • Must be based in UK Time Zone (GMT/BST)

🏖️ Benefits

• Competitive Compensation Package • Comprehensive Healthcare Coverage (Health, Dental, Vision) • Retirement Savings Plan with an Employer Contribution • Professional Development Opportunities • Tuition Reimbursement • Parental Leave • Time Off • Wellness Initiatives • Employee Assistance Program • Generous Global Parental Leave • Calm, free premium subscription • Employee Discount Program • Flexible remote work model • Hybrid work environment option • Reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law