Customer Success Manager

Job not on LinkedIn

🕒 November 24, 2025

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $90k - $120k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 54%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Elk Rapids Engineering, Inc.

WebsiteLinkedInAll Job Openings

- employees

🏛️ Government

Government

Elk Rapids Engineering, Inc. is presented as an organization tied to the Village of Elk Rapids that provides municipal and community-focused services. The description indicates involvement with local planning & zoning, public works, harbor and marina operations, permitting, resident and visitor services, community event coordination, and dissemination of village news and updates. It serves as a central contact point for village government, staff directories, fee schedules, and regulatory information.

📋 Description

• Serve as the primary relationship manager for assigned customers • Conduct onboarding sessions and provide ongoing client support • Build and maintain strong relationships with key stakeholders • Track customer progress, usage, and engagement • Monitor customer satisfaction and identify improvement opportunities • Maintain accurate notes, documentation, and client communication records • Collaborate with Product, Support, and Leadership to resolve customer issues • Guide clients through best practices to ensure successful adoption • Identify renewal, expansion, and upsell opportunities when applicable • Provide clear, timely communication to both customers and internal teams

🎯 Requirements

• 2–4 years of experience in Customer Success, Account Management, or related field • Excellent written and verbal communication skills • Strong problem-solving and organizational abilities • Ability to manage multiple accounts in a remote environment • Experience using CRM or customer support tools • Reliable internet connection and ability to work independently

🏖️ Benefits

• 100% remote position • Competitive compensation • Supportive and collaborative team environment • Opportunities for growth and long-term career development • Work that impacts real communities and strengthens public service