Customer Success Manager

🕒 February 26

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Elliptic

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

₿ Crypto

📋 Compliance

☁️ SaaS

🔥 Funding within the last year

💰 Corporate Round - Elliptic on 2025-09

Crypto • Compliance • SaaS

Elliptic is a provider of enterprise-grade blockchain analytics and crypto compliance software that helps financial institutions, exchanges, network operators, regulators, and law enforcement detect, investigate, and manage crypto-related financial crime and regulatory risk. Its products include VASP/entity screening, wallet and transaction monitoring, cross-chain investigations, threat intelligence, stablecoin issuer and ecosystem monitoring, and data ingestion and API integrations. Elliptic also offers training and certifications to upskill compliance and forensic teams and delivers its services as configurable, scalable SaaS and API solutions for compliance, surveillance, and forensic workflows.

📋 Description

• Build strong relationships with key stakeholders within your account base • Fully manage your customers throughout the various phases of the lifecycle from onboarding to renewal and expansion • Be the main point of contact for your accounts internally and externally • Analyze critical utilization data and assess renewal risk, proactively mitigating risk early on • Develop net new business through upsell and cross sell opportunities within your region • Build strategic customer account plans, and manage the commercial cycle independently and/or in collaboration with AEs • Discovery and scoping of high quality expansion opportunities within existing accounts • Convert customer needs and challenges into qualified opportunities • Develop custom proposals based on customer requirements • Conduct presentations such as QBRs, kickoff calls and product demos • Negotiate terms and renewals • Meet and exceed quarterly and annual quotas for your region and target customers

🎯 Requirements

• Have extensive Customer Success experience and can successfully manage, retain and lead expansion opportunities • Have experience in working with a broad set of customers across the region • Have experience creating and working with data flow diagrams of payment schemes and architecture • Can understand the customer’s business model, and how digital assets fit into their strategy • Have the ability to analyse customer usage and engagement data to identify trends and opportunities for additional services • Can manage difficult client relationships, such as churn or downsell conversation, and obtain the best outcome for both the company and our customers. • Can evaluate customer needs and preferences in relation to pricing, product terms and conditions to ensure that client requirements are addressed in commercial proposals • Have a collaborative mindset, and experience working with a larger account team, including Account Executives and Solutions Consultants • Address problems immediately and can work across functions to solve problems • Enjoy working with pace and energy, building team spirit and cultivating unity and commitment among the team • Have an understanding of complex B2B sales methodologies • Are flexible, adaptable and comfortable with changing priorities

🏖️ Benefits

• Hybrid working and the option to work from almost anywhere for up to 90 days per year • £500 Remote working budget to set up your home office space • $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development • Holidays: 25 days of annual leave + bank holidays • An extra day for your birthday • Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave. • Private Health Insurance - we use Vitality! • Full access to Spill Mental Health Support • Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries • £100 Crypto for you! • Cycle to Work Scheme