Customer Success Manager, Tier 2

🕒 November 1

🌽 Illinois, Iowa, +6 more states – Remote

🌽 Illinois – Remote 🌾 Iowa – Remote 🌾 Nebraska – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🔔 Pennsylvania – Remote

💵 $120k - $150k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Eltropy

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🤖 Artificial Intelligence

☁️ SaaS

💸 Finance

💰 $25M Series A - Eltropy on 2021-06

Artificial Intelligence • SaaS • Finance

Eltropy is

📋 Description

• Serve as the primary contact for a portfolio of 50 customers and build long-term relationships • Conduct regular check-ins and Strategic Business Reviews • Cultivate customers who can serve as positive references for Eltropy • Advocate for customers' product, technology, and service needs internally • Develop and execute tailored customer success plans • Identify and mitigate churn risks through data analysis, usage tracking, and early intervention • Identify expansion and upsell opportunities • Collaborate with Sales to close expansion opportunities and ensure seamless handoffs • Program-manage onboarding and implementation • Drive product adoption through training, resources, and best practices • Communicate customer needs and challenges to cross-functional teams • Collect and relay customer feedback to influence product development • Track and report customer health, retention, and other key metrics • Maintain accurate customer interaction records in the CRM/CS platform

🎯 Requirements

• Deep customer-facing experience in account management or customer success, preferably 5+ years • Ideally experience in SaaS and FinTech • Customer-centric mindset and ability to understand customer needs and challenges • Strong analytical and problem-solving skills • Comfortable working with technology and quickly learning new software and tools • Data-driven approach • Ability to collaborate across sales, product, and support teams • Ability to adapt in a fast-paced startup environment • Willingness to travel quarterly or as needed for in-person customer and team meetings

🏖️ Benefits

• Quarterly (or as needed) travel to conduct in-person meetings with customers and the Eltropy team

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