Outside Account Manager

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July 5

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Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection

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HVAC • Plumbing • Fire Protection

Emco Corporation is a leading provider specializing in Plumbing, HVAC-R (Heating, Ventilation, Air Conditioning, and Refrigeration), Waterworks, Industrial, Irrigation, and Fire Protection solutions. With over 275 locations, Emco Corporation is dedicated to delivering exceptional service and products to homeowners and professionals alike. They offer a wide range of commercial HVAC systems tailored to specific needs, alongside a commitment to on-time delivery and excellent customer service.

1001 - 5000 employees

Founded 1906

📋 Description

• As an Outside Account Manager, you will develop lasting, ethical customer relationships to maximize the profitable sales for each customer in an effort to grow profit sharing at the Profit Centre. • You will become an integral part of each account, understanding the customer’s business and needs, ensuring our role as their primary supplier. • Additional duties will include: Visit customer offices, shops, and job sites to assess the customer’s business, understand their needs and to develop and maintain strong relationships in order to generate and close profitable sales. • Prospect and identify new customers and alert the Profit Centre Manager and Credit Team of viable prospects. • Lead and own the sales process including producing sales call reports, territory planning and growth targets. • Analyze customer data, develop, and execute strategies to profitably grow market share while meeting and exceeding targets set at the Profit Centre. • Process orders, quotes, job packages and any other sales functions required. • Investigate and resolve customer issues; address short payments and returns in a timely fashion that exceeds the customer’s expectations and benefits of the Profit Centre. • Work with the Profit Centre Manager and Credit Team to facilitate payment of all accounts receivable and communicate any changes in the customer’s business that might affect the credit standing. • Develop and oversee implementation of strategic vendor programs designed to profitably grow the business; participate in vendor trade shows and industry conventions. • Understand and follow all safety regulations at all customer locations as well as at the Profit Centre. • Support the Customer Service Representatives and all Profit Centre activities as part of the Profit Centre team.

🎯 Requirements

• College and/or University degree, or equivalent relevant work experience • A minimum of 2 years of experience with customer service or counter sales • Valid driver’s license with a clean driver’s abstract • Proficient in the use of Microsoft Office software • Outstanding customer service and verbal communication skills • Driven to continually identify and pursue new customers and to profitably increase market share of each assigned customer • Ability to gain comprehensive knowledge of product and value-added services • Excellent relationship building skills with customers, vendors, and teammates • Able to work independently with minimal supervision while maintaining tight deadlines with multiple projects • Ability to learn and operate the applicable software system used to process orders • Intermediate math skills • Able to learn how to operate material handling equipment

🏖️ Benefits

• Great mentors and on-the-job training • Growth potential with competitive salary, benefits, and profit sharing • A career with a solid, stable company with strong core values • Participation in our pension plan with employer contributions • Work-life balance and flex time