Quality and Patient Safety Lead

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EMED Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2023

⚕️ Healthcare Insurance

🚗 Transport

Healthcare Insurance • Transport

EMED Group is a leading healthcare logistics provider in the UK, committed to improving community wellbeing by facilitating access to vital health and social care services. With over 2,800 colleagues operating from more than 50 bases, EMED Group is a significant partner to the NHS, offering specialist non-emergency patient transport services through its four divisions. During challenging times like the COVID-19 pandemic, they have successfully mobilized large-scale contracts, ensuring smooth transitions for patients. EMED Group emphasizes career development and health benefits for its employees, highlighting its role as a progressive supporter of the NHS and the communities it serves.

📋 Description

• Provide leadership and oversight of patient transport incidents (including delays, missed journeys, clinical deterioration in transit, manual handling events). • Provide leadership and oversight of Safeguarding concerns arising during transport activity. • Provide leadership and oversight of complaints and concerns related to patient experience and service delivery. • Oversee internal and external reporting requirements across EMED group, including patient safety collaboratives (PSC), ICB reporting systems (e.g. CRM, STEIS where applicable), Contractual KPIs and quality schedules. • Ensure accurate reporting of harm and incident trends, complaints performance and safeguarding activity. • Act as the quality lead interface with: Integrated Care Boards (ICBs), NHS Trusts (acute, community, mental health), CQC Relationship Managers alongside Registered Managers and Key Patient focused groups. • Manage and maintain professional credibility, particularly in relation to delayed discharges, missed transport impacting clinical pathways, Complex and high-profile complaints. • Lead complex investigations relating to patient harm linked to delays or missed journeys, manual handling, equipment failures deteriorating patients during transport and eligibility and risk assessment failures. • Embed structured quality/clinical governance with operational teams across all sites. • Lead development of quality facilitators & operational teams within NEPTS. • Develop and maintain policies. • Provide final sign-off on complaint responses, ensuring high-quality communication, clear accountability and evidence of learning and resolution.

🎯 Requirements

• Significant experience in healthcare quality, ideally within, patient transport, urgent care and community services. • Strong understanding of risks specific to NEPTS, including, patient mobility, manual handling, transport delays and system flow. • Experience working with ICBs, NHS providers, CQC inspections and regulatory frameworks, VCSE and patient groups. • Proven track record of leading complex investigations with complex data analysis and report generation. • Experience of managing complaints and safeguarding processes. • Ability to engage operational teams and influence service delivery. • Coaching and mentoring skills. • Quality improvement/transformation skills. • Strong team player able to motivate and lead teams. • Excellent communication and organisational skills. • Strong sense of self direction and motivation – significant volume of independent work.

🏖️ Benefits

• £5,100 annual car allowance. • 33 days annual leave (inclusive of bank holidays). • Life Assurance – providing colleagues and their family financial peace of mind and protection to the value of £5,000. • 24/7 online/telephone GP Consultation and access to prescriptions. • 2nd opinion medical support following diagnosis or where a colleague is on a treatment pathway. • Cash-plan benefits, providing colleagues the option of protecting themselves in case of illness and recuperation, including dental, optical, chiropody. • Access to mental health and physiotherapy consultations. • Access to legal advice on domestic issues e.g. motoring offences, wills and probate, and personal injury. • Financial guidance re retirement planning, tax savings and state benefits. • Long Service Recognition Scheme – recognising colleagues for their continued service after 5 years and at 5-year intervals with an increase in annual leave. • Values-based Internal Recognition Scheme with financial reward, which will lead to an annual recognition event. • Blue Light Card. • Flu vaccination (through an internal campaign in Autumn/Winter).