Technical Support Specialist

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🕒 4 days ago

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Employ Humanity

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2017

💼 Consulting

📣 Marketing

👥 HR Tech

Consulting • Marketing • HR Tech

Employ Humanity is a leadership development and culture design firm founded by Bill Marklein that helps organizations build servant leadership, stronger workplace culture, and employer branding through keynote speaking, workshops, conferences, training programs (including Sunday Night Leadership®), team courses, and strategic retreats. The company organizes events like Leadership Day at Lambeau Field, offers speaking and corporate training services, and promotes workplace excellence and employee engagement to business audiences. Employ Humanity also maintains a large social audience and supports membership, nominations, and awards to celebrate leadership and great workplaces.

📋 Description

• Respond promptly and professionally to customer inquiries via email and chat support channels • Assist customers with troubleshooting technical issues and provide guidance on resolving problems • Deliver personalized, attentive, and empathetic customer service • Develop a deep understanding of products, services, and policies to answer customer questions • Maintain detailed and accurate CRM records of customer interactions, complaints, and resolutions • Ensure compliance with standard operating procedures, methodologies, and techniques • Follow up with customers to confirm issue resolution and satisfaction • Educate customers on effective product or service use, including demonstrations and training resources • Stay informed about product updates, new features, and industry trends • Support customers during Eastern Time business hours, 9:00 AM–6:00 PM ET

🎯 Requirements

• 1+ year of proven experience in a SaaS or similar organization providing technical support with a strong focus on customer satisfaction • Experience troubleshooting API errors, integration bugs, and other complex technical issues • Ability to quickly learn platforms and troubleshoot customer problems • Exceptional verbal and written communication skills • Strong problem-solving and critical-thinking skills • Customer-focused attitude and genuine desire to assist others • Ability to work independently, manage multiple priorities, and thrive in a fast-paced environment • Proficiency with CRM systems, Microsoft Office Suite, and technical troubleshooting concepts • Salesforce experience is a plus • Ability to work 9:00 AM–6:00 PM Eastern Time

🏖️ Benefits

• Remote-first culture and flexible work scheduling • Unlimited PTO • Medical, dental, and vision coverage • Learning and development programs, including training, mentorship, and development resources • Career development opportunities • Regular in-person meetups • Performance bonuses • Equity • Comprehensive benefits package