IT Technician I

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🕒 August 1

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Vālenz® Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2004

🏥 Healthcare

💼 Consulting

📦 Logistics

Healthcare • Consulting • Logistics

Vālenz® Health is a comprehensive health plan solutions provider that offers a fully integrated platform designed to simplify the complexities of healthcare for employers, payers, providers, and members. The company focuses on enhancing quality and lowering costs through data-driven insights, member navigation, provider networks, and robust claims management. By connecting various stakeholders in the healthcare ecosystem, Vālenz aims to improve health outcomes and streamline the healthcare experience for all involved.

📋 Description

• Provide remote IT support for Vālenz staff and executives, delivering timely and effective solutions. • Monitor and resolve IT support requests through the internal ticketing system. • Escalate tickets to higher-level technicians and other teams as needed. • Diagnose and resolve issues with Office 365, encryption tools, endpoint management, and application access. • Support administration of Microsoft Intune, Microsoft 365, and Teams Voice. • Contribute to account management in systems such as EntraID, Active Directory, and other cloud services. • Install, configure, and repair computer hardware and software. • Assist in creating and maintaining IT documentation, SOPs, and end-user self-service resources. • Help migrate and update IT documentation into new platforms. • Collaborate with business units to ensure IT solutions meet needs and align with business objectives. • Participate in a rotating on-call schedule to support critical after-hours IT issues. • During your assigned week, you'll respond to urgent requests outside of normal business hours. Additional compensation is provided for on-call coverage. • Perform other duties as assigned.

🎯 Requirements

• 2+ years of experience in a support technician role, with both on-site and remote support responsibilities. • Experience providing IT support in a fast-paced, fully remote environment. • Strong knowledge of Active Directory and Office 365 administration. • Experience supporting and administering Five9. • Proficiency with Microsoft Windows and applications, as well as Apple iOS and Android. • Strong problem-solving skills with the ability to work well under pressure. • Excellent communication skills to explain technical concepts to non-technical users and collaborate with cross-functional teams. • Ability to work independently and as part of a team. • A plus if you have: • Knowledge of infrastructure components such as servers, storage systems, networks, and virtualization technologies. • Experience with Microsoft Azure, Active Directory, and Microsoft Intune (MDM/RMM). • Experience with command-line tools. • Microsoft 365 Certification. • Experience in customer service or hospitality.

🏖️ Benefits

• Competitive benefits package with generous employer subsidies • Flexible and remote working options • 401k with generous employer match and immediate vesting • Personal and professional development opportunities • Supportive family benefits, including paid leave for new family members • Companywide philanthropic program, Valenz Communities Connection