Empower AI
501 - 1000 employees
Founded 1989
🎖️ Defense
🏥 Healthcare
📦 Logistics
Defense • Healthcare • Logistics
Empower AI, formerly known as NCI, is a company that enhances the capabilities of public sector teams through advanced artificial intelligence solutions. With a focus on federal agencies, Empower AI leverages its extensive technical expertise to address complex challenges in both Civilian and Defense missions, enabling government leaders to boost workforce productivity and make informed decisions quickly. The company's offerings encompass a range of specialties, including AI, cybersecurity, software development, and cloud migration, aimed at facilitating meaningful transformation within government operations.
Senior Computer User Support Specialist
🕒 June 15
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Empower AI
501 - 1000 employees
Founded 1989
🎖️ Defense
🏥 Healthcare
📦 Logistics
Defense • Healthcare • Logistics
Empower AI, formerly known as NCI, is a company that enhances the capabilities of public sector teams through advanced artificial intelligence solutions. With a focus on federal agencies, Empower AI leverages its extensive technical expertise to address complex challenges in both Civilian and Defense missions, enabling government leaders to boost workforce productivity and make informed decisions quickly. The company's offerings encompass a range of specialties, including AI, cybersecurity, software development, and cloud migration, aimed at facilitating meaningful transformation within government operations.
📋 Description
• Provides IT services that appropriately respond to the time-sensitive needs of customers • Provides technical assistance to computer users by answering questions to resolve computer problems • Responds to trouble tickets to resolve user problems • Monitors team productivity and quality; provides individual feedback • Collaborates with the Virtual Service Desk, other portfolios and various stakeholders
🎯 Requirements
• Public Trust Clearance (Or ability to obtain) • ITILv4 Foundation Training and ITILv4 Foundation Certification, may be obtained within 120 days after hire. • 4-9 years of work experience • 1 year experience with Windows desktop support • 2 years experience working knowledge of remote tools • Experience supporting industry standard software products • Associates Degree or equivalent
🏖️ Benefits
• Health insurance • Professional development opportunities
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